Overview
We are seeking a professional and organized Medical Receptionist/Administrator to join our physiotherapy and massage therapy team. The ideal candidate will serve as the first point of contact for patients, manage administrative tasks efficiently, and ensure smooth operation of the front desk. This role offers an opportunity to work in a dynamic medical or dental office environment, providing essential support to healthcare providers and patients alike. Candidates with experience in medical or physiotherapy office settings, familiarity with electronic medical records, and strong office skills are highly preferred.
Duties
- Greet patients and visitors warmly upon arrival, ensuring a positive first impression
- Manage multi-line phone systems to schedule appointments, answer inquiries, and direct calls appropriately
- Verify patient information and update electronic medical records accurately using systems like Practice Perfect and Quickbooks
- Schedule, confirm, and reschedule patient appointments efficiently
- Collect patient payments and process insurance claims as needed
- Maintain organized front desk operations and ensure the waiting area is tidy and welcoming
- Assist with administrative tasks such as filing, data entry, and correspondence
- Ensure compliance with healthcare privacy regulations and confidentiality standards
- Support other administrative functions as required by the practice
Skills
- Proven experience as a Physiotherapy Receptionist or Medical Office Administrator with familiarity in dental or medical office workflows
- Proficiency in electronic health record systems such as Epic and Dentrix
- Strong knowledge of medical terminology and healthcare documentation standards
- Excellent communication skills for managing front desk interactions via multi-line phone systems
- Ability to handle administrative responsibilities with attention to detail and accuracy
- Demonstrated organizational skills to manage scheduling, billing, and patient information effectively
- Ability to work efficiently in a fast-paced environment while maintaining professionalism and compassion
Pay: $21.00-$24.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
