About Bee By The Sea
Bee By The Sea Canada Inc. is a proudly Canadian natural personal care brand based in Toronto. Our Sea Buckthorn-based skincare is loved by customers across the country and carried in over 500 independent retailers nationally. We are a fast-growing, tight-knit team where every individual owns their role, contributes meaningfully and takes pride in being part of a brand that Canadians genuinely love.
About the Role
We are seeking a reliable, detail-oriented and personable Customer Service & Sales Support Coordinator to serve as a key point of contact for our customers and wholesale retail partners. This is a hands-on, in-office role that spans customer care, order management, wholesale outreach and occasional brand representation at trade events across Canada.
The ideal candidate is equally comfortable managing day-to-day administrative tasks as they are engaging professionally with wholesale buyers and retail customers.
Key Responsibilities
Customer Service & Order Management
- Respond to customer and wholesale partner inquiries via phone and email in a timely and professional manner
- Process and manage orders accurately using QuickBooks
- Maintain organized records of customer interactions, orders and follow-ups
- Support the shipping and fulfillment team during peak periods including packing, labelling and order preparation
Wholesale & Sales Support
- Conduct outbound calling campaigns to wholesale retail accounts
- Complete new vendor onboarding forms and wholesale partner paperwork
- Assist in coordinating wholesale account communications and special requests
- Support the sales team with administrative tasks and account documentation
Brand Representation
- Represent Bee By The Sea professionally as a brand ambassador at trade shows, pop-up markets and industry events
- Assist with trade show logistics including travel coordination, booth setup and post-show follow-up
- Travel occasionally for events approximately one to two times per month
What We Are Looking For
- Minimum 1–2 years of experience in customer service, sales support or administrative roles
- Experience with QuickBooks or a strong willingness to learn quickly
- Strong written and verbal communication skills with a professional and warm tone
- Comfortable conducting outbound calls to business accounts in a confident and courteous manner
- Highly organized with excellent attention to detail and the ability to manage multiple priorities
- Friendly, presentable and confident representing a brand in a professional setting
- Willingness and ability to travel occasionally for trade shows and events
- Valid driver's licence considered an asset
Why Join Bee By The Sea
- Contribute directly to the growth of a well-loved and expanding Canadian brand
- A dynamic role with genuine variety , no two days are the same
- Work closely with leadership and have real visibility across the business
- Be part of a supportive team that values initiative, ownership and collaboration
- Opportunity to represent a brand with a strong community presence across Canada
To Apply
Please submit your resume along with a brief cover letter outlining your relevant experience and why you are interested in joining the Bee By The Sea team.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
Pay: From $34,400.00 per year
Benefits:
- On-site parking
- Store discount
Work Location: In person
