Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will possess exceptional customer service skills and a passion for providing an outstanding experience for our guests. This role requires effective communication, attention to detail, and the ability to handle various guest inquiries with professionalism. As a Guest Service Agent, you will be the first point of contact for guests, ensuring their needs are met and enhancing their overall experience.
Responsibilities
- Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
- Respond promptly to guest inquiries via phone, email, or in-person, demonstrating excellent phone etiquette.
- Analyze guest needs and provide tailored recommendations for services or amenities to enhance their stay.
- Upsell available services and packages to maximize guest satisfaction and revenue.
- Maintain accurate data entry of guest information and reservations in the system.
- Communicate effectively with team members and other departments to ensure seamless service delivery.
- Handle guest complaints or concerns with empathy and professionalism, striving for resolution.
- Assist in maintaining a clean and organized front desk area.
- Other tasks might assign
Qualifications
- Proven experience in customer service or hospitality roles is preferred.
- Strong communication skills in English; other languages is a plus.
- Ability to analyze situations quickly and make informed decisions.
- Familiarity with Opera is advantageous.
- Demonstrated sales skills with an ability to upsell services effectively.
- Excellent interpersonal skills with a focus on building rapport with guests.
- Must be able to work flexible hours, including weekends and holidays as needed.
Join our team as a Guest Service Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $17.60-$20.30 per hour
Benefits:
- Discounted or free food
- On-site parking
Work Location: In person
