**To be considered for the position, a resume and cover letter tailored to the role are required**
Heartland Housing Foundation serves over 1000 households in Fort Saskatchewan & Strathcona County as a not-for-profit housing management body and the administrators for provincially funded rent supplement programs. We operate 12 properties, including affordable lodges, rent-geared-to-income seniors housing, and near market housing for all ages.
Heartland Housing Foundation actively advocates for expanded access to affordable housing in the region, and is a member of several national, provincial, and regional affordable housing associations and working groups.
Heartland Housing Foundation is proud to be recognized as one of Canada’s Mercer Best Employers (2025)
Values
- Respect: we are considerate of each other and of those we serve.
- Kindness: we are welcoming, inclusive, and supportive of one another.
- Teamwork: we collaborate and learn from each other.
- Safety: we take pride in being safe in our work.
- Accountability: we take responsibility for our actions and hold ourselves to a high standard.
Key Benefits:
- Work-Life Balance: Enjoy every weekend off with standard daytime hours. We believe that a happy and fulfilled workforce is essential for long-term success, and we strive to create an environment where you can excel.
- Career Development: Engage in succession planning, opportunities for growth, and continuous learning through our supportive environment.
- Collaborative Culture: Be part of our collaborative committees driving innovation and excellence. You'll have the opportunity to work alongside talented individuals from diverse backgrounds, exchanging ideas, and collectively driving towards common goals.
- Competitive Compensation: Enjoy our competitive salary with full-time hours, an accrual-based vacation program, a comprehensive benefits package, as well as participation in the Local Authority Pension Plan (LAPP), and much more…..
- Impactful Work: Joining Heartland Housing Foundation means you are part of a company committed to building vibrant communities. Every day, you will have the opportunity to be part of something meaningful and make a difference in the lives of those we serve.
- Engaged Workplace: Heartland Housing Foundation aims to foster an engaged workforce through consultation, evaluation, and process improvement.
- We are proud to be named one of Canada's Mercer Best Employers (2025).
Comprehensive Benefits Package:
- Pay: Competitive pay with an expected starting salary between $28.94 - $31.70 per hour. The full pay range for the position is $28.94- $35.71 per hour, with progression based on performance. A salary review is conducted after 12 months of employment.
- Company Pension: Plan for the future with our contributory pension plan through LAPP
- Healthcare: Comprehensive dental care, extended health care, healthcare spending account, critical illness, long-term disability, AD&D, and life insurance
- Wellness: Access to our employee assistance program and wellness program, promoting a healthy work-life balance.
- Financial Security: Competitive salary, accrual-based vacation and paid time off program, and full-time hours
- Additional Perks: Enjoy discounted food, a referral program, and on-site parking
Hours
- Hours: 9:00 am – 5:30 pm
- Schedule: Monday to Friday
Location
- Located at Silver Birch Lodge 910 Bison Way, Sherwood Park
- On-Site Parking available for all employees
Position Overview
Join our team as an Operations Supervisor and play a key role in leading day-to-day operations across our portfolio. Reporting to the Assistant Manager of Operations, you will provide on-site operational leadership, supervise frontline staff, coordinate staffing and daily workflows, and monitor service standards to ensure efficient, consistent operations that align with organizational policies and expectations.
Working closely with the Assistant Manager of Operations, Chef, Senior Administrative Assistant, and other leaders, you will support service delivery, employee performance, and operational administration while helping maintain a positive and productive work environment. If you are an organized, collaborative leader who enjoys supporting teams and driving operational excellence, we'd love to hear from you!
Responsibilities
Operational Support
- Support Daily Operations: Coordinate day-to-day operational and administrative activities to ensure the efficient functioning of assigned departments.
- Monitor Inventory and Resources: Track inventory levels, support ordering processes, and provide operational backup coverage as required.
- Coordinate Service Delivery: Collaborate with Housekeeping, Kitchen, Dining Services, Recreation, Maintenance, and other departments to support seamless operations.
- Monitor Operational Performance: Identify operational needs, trends, and opportunities for improvement, communicating recommendations to the Assistant Manager of Operations.
People and Scheduling Support
- Coordinate Staff Scheduling: Support the preparation and maintenance of staff schedules, including shift changes, vacation requests, and leave coverage.
- Support Staffing Needs: Coordinate shift coverage to maintain appropriate staffing levels and operational continuity.
- Provide Frontline Support: Serve as an operational resource for frontline employees by responding to routine questions and communicating important information.
- Promote Employee Engagement: Assist with employee engagement initiatives and support site-wide activities and events.
Recruitment and Onboarding Support
- Coordinate Recruitment: Support recruitment activities by posting positions, scheduling interviews, preparing interview materials, and participating in the hiring process.
- Facilitate Onboarding: Coordinate onboarding activities, orientation materials, and training schedules for new employees.
- Support New Hire Processes: Communicate with candidates and new hires regarding documentation, onboarding requirements, and next steps.
Interdepartmental Support
- Support Cross-Department Operations: Assist departments such as Central Services, Maintenance, and Health & Safety with operational requests and reporting.
- Coordinate Health and Safety Activities: Support inspections, quarterly safety tasks, audits, and follow-up actions to ensure compliance.
- Facilitate Communication: Coordinate requests and information between operational departments to ensure timely resolution and effective collaboration.
Supervision
- Provide Team Support: Offer day-to-day guidance, coaching, and work direction to support employee performance and operational success.
- Coordinate Workflow: Organize work assignments, support scheduling, and ensure operational priorities are met.
- Support Performance Management: Assist with employee documentation, performance management processes, and routine workplace concerns.
- Promote Communication: Serve as a liaison between frontline staff and the Assistant Manager of Operations by communicating organizational updates and employee feedback.
Other Duties
- Provide Operational Support: Assist with administrative and frontline operational tasks during peak periods, special projects, or staffing shortages.
- Support Site Operations: Coordinate deliveries, logistics, and other site-specific operational requirements to ensure efficient service delivery.
Health, Safety, and Environmental Stewardship
- Safety Compliance: Adhere to safety protocols and promote a culture of safety within the organization.
- Cleanliness and Hygiene: Maintain a clean and sanitary work area, adhering to health standards at all times.
Requirements
- Post-secondary education in Business Administration, or other related field is preferred; an equivalent combination of education and experience will be considered.
- Proficient knowledge of Microsoft Office is required.
- Experience working within the YARDI system or other property management software is an asset.
- First Aid/CPR certification is preferred.
- Three (3) years of progressive experience in operations, administration, customer service, property management, hospitality or food service environments, or a related setting.
- Demonstrated supervisory or team leadership responsibilities would be an asset/preferred.
Working Conditions
- Frequent and ongoing contact with staff, residents, families, contractors, etc.
- The requirement to be able to lift and carry packages/boxes of varying sizes and weights.
- May be required to work alone.
- Occasional exposure to unpleasant or abusive individuals.
- Occasional overtime and regular participation in an on-call rotation may be required
- Regular travel between assigned portfolio properties is required.
- Must be able to lift, push and pull equipment and supplies in accordance with the position’s Physical Demands Analysis document
Application Process
To be considered for the position, a resume and cover letter tailored to the role are required.
Interested applicants, please forward your cover letter & resume, including the position and appropriate hours you are applying for. This position will remain open until filled. We thank all applicants for their interest in this position; however, only those applicants selected for an interview will be contacted.
The successful candidate will be required to provide an acceptable Vulnerable Sector Criminal Records Check, 30 days current.
Job Type: Full-time
Pay: $28.94-$31.70 per hour
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Education:
- Secondary School (preferred)
Experience:
- management: 1 year (preferred)
Work Location: In person
