The Library Assistant (User Services) is often the first point of contact between a library user and Western Libraries services, facilities and collections. The Library Assistant (User Services) facilitates the seamless connection of library users to these services, facilities, and collections so that users can be successful in achieving their teaching, learning and research goals. This role will support the creation of tools and resources to support library users with accessing services and will provide a range of orientation and instructional support, ranging from entry to advanced, to educate both library users and staff on new and existing library services and resources. In completing assigned work, this role performs duties that require frequent independent application of library principles and procedures, and may assist in coordinating the work of others, such as Library Assistants, and supervises the work of Student Library Assistants and Work Study Students. The Library Assistant may receive on-site supervision from a User Services Manager and/or a Library Director, depending on the location of service delivery.
