Help support the technology behind Ontario's emergency health services.
As a Technical Analyst, Operations, you'll contribute to the reliability of systems that connect 9-1-1 callers, paramedic services, and hospitals across the province. In a collaborative team environment, you'll help monitor, troubleshoot, and improve critical systems while building your technical and problem-solving skills. This is a meaningful opportunity to apply your expertise in a role where your work supports services that people rely on when it matters most.
As part of a collaborative operations team, you will:
- Provide day-to-day operational support for IT and telecommunications services that support emergency health systems
- Monitor and troubleshoot systems to help ensure services remain reliable and available
- Deliver Tier 1, 2, and 3 technical support, with support and guidance from experienced team members
- Work with colleagues, vendors, and partners to resolve issues and support ongoing service delivery
- Contribute to maintaining security and encryption practices across supported systems
- Support stakeholders by helping them understand and effectively use the digital services provided
- Identify opportunities to improve processes, enhance system performance, and support continuous improvement initiatives
- Gain experience working with a range of technologies, including network infrastructure, VPNs, firewalls, public safety radio systems, and cloud-based solutions
You'll be part of a supportive team that values knowledge sharing, continuous learning, and collaboration, with opportunities to build your skills while contributing to services that make a difference across Ontario.
You have:
- a valid class G Ontario Driver's Licence to travel throughout the province
- Basic CPR and First Aid Certification or the ability to obtain such certification
You can work rotating shifts in a 24/7 operational environment, including evenings, nights, weekends, and holidays.
You have knowledge of:
- current and emerging technologies, including server and desktop operating systems, Microsoft Office Suite, VPN hardware/software, firewalls, and network communication protocols
- network architecture and topology, including physical and virtual servers, backup software, databases, and diagnostic tools for complex technical issues
- configuration and maintenance of networking equipment such as routers, firewalls, and switches using NX-OS, FXOS, and CAT-OS
- systems development methodologies, technical models, protocols, IEEE standards, and principles of application/network failover redundancy
- physical network interfaces such as Fiber, Twinax, Copper, and emerging cabling and connector technologies
- end-user licensing agreements to fulfill service obligations
- Cybersecurity Fundamentals: MITRE ATT&CK framework, common attack vectors (phishing, ransomware, credential theft), vulnerabilities (CVEs, patching concepts), Threat Detection & Analysis: Log analysis (authentication logs, firewall logs, endpoint logs).
- alerts triage and correlation and understanding of: Malware behavior, Phishing indicators, Lateral movement patterns
You can:
- diagnose and resolve technical issues by identifying root causes and recommending solutions (e.g., application updates, hardware/software reconfigurations)
- troubleshoot connectivity issues using traffic flow, packet inspection, and event logging techniques
- use scripting tools and programming languages to build automated solutions that update and collect data across large-scale systems
You can:
- present technical and strategic information to senior management
- interact with end users and external vendors
- prepare discussion papers, briefing notes, and recommendations for hardware, software, and network enhancements (e.g., upgrades, new features/services)
- write technical documentation for applications, networks, and operating procedures (e.g., backup and disaster recovery, deployments, installation)
- explain technical solutions/concepts to non-technical staff and senior leadership
- work both independently and within a team environment
You can:
- apply project management methodologies and techniques to develop, design, and implement project plans, budgets, and human resources
- manage competing priorities and meet deadlines
- provide guidance and support to team members while coordinating shifting priorities across departments
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment
