Please Note: This is a permanent, full-time opportunity. Candidates looking for for seasonal, temporary, summer, or part-time positions will not be considered. Applicants must have full-time availability and be seeking long-term employment.
Company Overview
Market Fresh is Guelph’s premier independent gourmet grocer focused on local producers and products. We have been in operation for over 20 years and pride ourselves on offering exceptional customer service and quality food. Our full-service grocery store includes a scratch bakery, butcher shop, deli, commercial kitchen, Gourmet to Go Cafe, full kitchen, garden centre and giftware area. Market Fresh is a celebration of fine food—making us a destination shopping experience for community members and visitors. Our MF in the Community program seeks to raise awareness and funding for local not-for-profit programs and charities aligned to our mission to buy local, be local, support local.
Position Summary
The Front Bakery Supervisor supports the daily operations of the bakery by providing exceptional customer service, leading front-of-house team members, and ensuring a welcoming, organized, and visually appealing department. This role works closely with the Bakery Manager and bakery team to maintain product quality, freshness, food safety standards, and an outstanding customer experience while reflecting Market Fresh’s commitment to quality food and community.
Job Structure
This is a full-time, hourly position. Work schedule includes weekends and holidays as required. Paid vacation accrual is at 4%. Health insurance plan is included and life insurance benefits are available after 6-months of full-time employment.
Responsibilities
Customer Experience:
- Deliver warm, attentive, and knowledgeable service to every customer.
- Educate guests about our scratch-made bakery items, daily specials, and custom offerings.
- Ensure the bakery counter maintains an inviting, well-organized, and visually stunning appearance.
- Handle customer concerns with professionalism and urgency.
Team Leadership:
- Support training, coaching, and scheduling of front bakery team members.
- Delegate daily tasks and priorities to team members to ensure efficient department operations.
- Promote a positive, collaborative work environment while maintaining team accountability and high-performance standards.
- Create and maintain closing checklists to support organization, consistency, and successful end-of-day operations.
- Step in as lead when the Bakery Manager is off-site or unavailable.
Operations & Merchandising:
- Ensure consistent product rotation and freshness throughout the day.
- Coordinate with bakers and kitchen staff to ensure accurate inventory and stock levels.
- Assist with ordering supplies and products when the Front Bakery Manager is unavailable.
- Assist with pricing updates, product labeling, and merchandising initiatives.
- Review invoices and support accurate receiving and inventory processes.
- Assist with opening/closing duties and execute seasonal and promotional displays that showcase our bakery’s craftsmanship.
Food Safety & Compliance:
- Monitor sanitation and safety standards in the front bakery area.
- Ensure all team members follow proper food handling procedures.
- Maintain compliance with local health codes and internal safety policies.
Administrative Support:
- Provide input on product performance, customer trends, and staffing needs.
- Contribute to daily reporting and operational checklists.
Qualifications
- 1-2 years experience working in a bakery setting.
- 1-2 years experience working in a supervisory or management role.
- Strong oral and written communication skills.
- Ability to contribute to a team culture in fast paced and changing work environment.
- Passion for food and community.
- Demonstrated organization skills.
Accessibility Accommodation Statement
Market Fresh is committed to providing accommodations for applicants with disabilities throughout the recruitment process. Accommodations are available upon request.
Job Types: Permanent, Full-time
Pay: From $19.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care
Flexible language requirement:
Application question(s):
- Please describe your weekly availability, including your availability for mornings, evenings, weekends, and holidays.
- In a few sentences, please share what makes you a great fit for this role and what you would bring to our bakery team.
Work Location: In person
