Microsoft Dynamics 365 CE/CRM Technical Consultant

Altum, LLC
À domicile

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Détails du poste

Contrat à durée déterminée

Compétences

Logiciels de GRC/CRM
CI/CD
Communication avec la clientèle
Power BI
Modélisation de données
Azure
Informatique
API RESTful
Ingénierie
C#
Communication avec les clients
Microsoft Dynamics 365
Test fonctionnel
Baccalauréat
Coordination des parties prenantes
JavaScript
Analyse des besoins
Systèmes de gestion de version
Mentorat
Scrum
GitHub
Consultation auprès de la clientèle
Exigences d'affaires
Architecture de solutions
TypeScript
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Établissement de relations avec les parties prenantes
Suivi de l'avancement des projets
Gestion des parties prenantes
Technologie de l'information

Description complète du poste

Canada

Remote

4-6 Years Experience

About The Company

Altum is a Microsoft Business Applications consultancy and AI implementation partner delivering end-to-end Dynamics 365, Power Platform, and AI-driven solutions for enterprises and organizations across industries. Our Customer Engagement practice designs and builds Dynamics 365 Sales, Customer Service, and Power Platform solutions - integrated with Azure, Microsoft Fabric, and our clients' broader technology landscape - to help organizations modernize how they sell, serve, and operate. We work across AI consulting, implementation, integration, data & analytics, and managed services, and we hold ourselves to Microsoft best practices on every engagement.

About This role

We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant to support a Canada-based engagement on a remote, 6-month contract basis, with the possibility of extension. We are seeking candidates based in Canada with 4–6 years of hands-on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client-facing role: beyond strong technical delivery, you will own day-to-day client communication and run daily cadence (stand-up) meetings – coordinating effectively across time zones – keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade-safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.

Key Responsibilities

Technical Delivery

Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.
Design and build solutions on Microsoft Dataverse and the Power Platform, including model-driven and canvas Power Apps and Power Automate flows.
Develop extensions using C# plug-ins, custom workflow activities, JavaScript/TypeScript, Web API/OData, and PCF (Power Apps Component Framework) controls.
Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.
Configure security roles, business units, teams, and field-level security in line with least-privilege and segregation-of-duties principles.
Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.
Produce and maintain technical documentation, solution design specifications, and configuration workbooks.
Support functional, integration, performance, and user acceptance testing, and provide hypercare and issue resolution post go-live.

Client Communication & Cadence Leadership

Act as the primary technical point of contact for the client on assigned workstreams.
Plan and run daily cadence (stand-up) meetings – tracking progress, surfacing blockers, and driving actions to closure.
Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.
Lead requirement-gathering and solution-design discussions, and manage scope, expectations, and follow-ups.
Maintain and report against sprint backlogs, action logs, and delivery plans.
Mentor junior consultants and review their configuration and code for quality and adherence to best practice.

Technical Skills Required

4–6 years of hands-on experience as a Dynamics 365 CE / CRM technical consultant or developer.
Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.
Strong development skills: C# (.NET), plug-ins and custom workflow activities, JavaScript/TypeScript, and the Dataverse Web API.
Solid Power Platform experience: model-driven and canvas Power Apps, Power Automate, and Dataverse data modeling.
Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.
Working knowledge of ALM for Dynamics 365 – managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).
Understanding of the CE security model (roles, business units, teams, field security).
Proven ability to lead client communication and run daily cadence / stand-up meetings independently.
Excellent verbal and written communication, stakeholder management, and problem-solving skills.
Comfortable working in Agile / iterative delivery environments.

Preferred Skills

Microsoft certifications such as PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), MB-210 (Sales), or MB-230 (Customer Service).
Experience with Power BI and Microsoft Fabric for reporting and analytics.
Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365.
Exposure to Power Pages / portals and Customer Insights (Marketing).
Experience integrating CE with ERP (Dynamics 365 Finance & Operations) or third-party platforms.
Consulting background with client-facing delivery in a partner or systems-integrator environment.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

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