Summary: The Service Administrator (SA) is responsible for all aspects of service delivery, as directed by Management and/or Administrative Coordinator. This position is the key interface between the customer, service provider, Operations Centre and internal CBRE/AFSI service delivery personnel. The SA ensures all relevant information is maintained and that all necessary communications are maintained. The SA is responsible for first line management of work orders, purchase orders, systems data, and related administrative duties such as compiling reports. The SA works according to established guidelines as set out by Management and/or Administrative Coordinator.
Key Duties & Responsibilities
Processing service requests received by telephone, e-mail and maintaining a database of such requests to meet reporting and analysis requirements
Review of demand work orders to determine if billable or non-billable
Preparation and communication of PO’s to managers and suppliers; receiving of PO’s to approve payment for work completed at the correct cost, where applicable and practicable.
Administrating and monitoring service contracts and reviewing vendor/contractor performance and value for cost
Establishes and maintains working relationships with Clients and service providers
Responsible for supporting and training new Team Members in SA role.
Responsible for acquiring information for vendor setup, including security clearances for new vendors.
Support environment, health and safety process as required basis
Support the Quality Management program by providing reporting from systems as needed.
May be responsible for the collection of technical data and the maintenance of databases
Generates regular and ad hoc reports for the portfolio, as required
Researches and coordinates data to prepare Work Orders and Requests for Approvals and Services;
Processes invoices including checking for accuracy and forwarding for approval;
Receives cheques for contract documents, Performance Bonds, Statutory Declarations, and Certificates of Insurance.
Education, Job-related Years of Experience & Qualifications
Minimum Education
High school education Job-Related Experience
More than one year up to three years Knowledge & Skills
Excellent interpersonal skills
Strong customer-oriented skills
Good communication skills (verbal/written)
Ability to multitask
Analytical and problem solving skills
Ability to work independently
Good computer skills, proficiency in use of Microsoft Office Suite and other related software, would be an asset Licenses and/or Profession Accreditation
Must meet site and/or position specific security clearance requirements imposed by the client for an assigned location and/or region.
Preferred CMA/CGA/CA or minimum equivalent training and experience. Supervision/Direction Exercised
Position is not responsible to provide direct supervision.
Make recommendations on budget issues, accounts payable/receivable issue, expense reports and procedures both operational and financial related to CBRE/AFSI. Physical Assets/Information Management
May operate a Company issued vehicle in alignment with CBRE/AFSI and/or any other applicable policies and procedures
Operate and maintain equipment and use of tools in alignment with CBRE/AFSI and/or any other applicable policies and procedures
All applicable IT assets to be used in alignment with CBRE/AFSI and/or any other applicable policies and procedures Financial Resources
All financial decisions/purchases to be made in alignment with CBRE/AFSI and/or any other applicable policies and procedures
Ensure timely and accurate submission of reports/transactions related to authorized expenditures Why CBRE? When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future. The successful candidate will be required to attain and maintain a valid and active RCMP Enhanced Security Clearance (ERSC). Please note, a condition for attaining an Enhanced Reliability Security (ERS) clearance includes the condition that applicants must have lived in Canada a minimum of five years to apply for ERS.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
This is a unionized role with the BCGEU governed by a Collective Bargaining Agreement. This is a 35 hour per week position and the rate of pay for this role is $37.08/hour. This position is eligible for participation in the Public Service Pension Plan and Extended Health and Dental benefits after 6 months of service.
Equal Employment Opportunity Statement: CBRE is an equal opportunity employer who welcomes and encourages application from all persons regardless of race, creed, ancestry, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individual with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at
[email protected] or via telephone at Via telephone at +1 866 388 4346 (Canada) and +1 866 225 3099 (U.S.)
