About the Job
The Customer Service Representative/Sales Support (Temp) position is responsible for managing customer orders and assisting the Sales Managers and Reps in performing their roles. This position will work day to day within the Canadian team environment to ensure operations and running efficiently and effectively.
What You Will Do (including but not limited to):
Customer Service
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Order entry for independent and major accounts as specified.
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NSR Order Review
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Daily review of order report, looking at ship windows, shortages, ETA dates.
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Communicate with Sales Reps/Account Managers on shortages, extension requests, etc.
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Release order holds where possible.
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Work with SDR to insure quick turnaround of orders.
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Create Work Orders for orders that require special ticketing.
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Contact customers who pick-up orders at SDR.
Sales Support
ATS Lists
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Run weekly ATS lists by brand to send to Account Managers/Reps/Customers.
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Item set-ups.
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Complete necessary forms for sku set-ups by customers.
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Set up items in retailer portals where applicable.
Web Copy Requests
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Complete information needed for web copy by customer.
Respond to retailer requests
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Order updates, extension requests, image requests, sample requests, etc.
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Assist with special projects as needed (ie. Showroom set-ups).
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Perform any other duties as assigned in support of the company needs and operations.
Qualifications/Requirements:
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College degree and prior office experience.
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Proficient computer skills to include Microsoft Office, database systems, email and internet.
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Excellent written and verbal skills as required for effective interpersonal communication with clients and other employees.
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Strong organizational skills that reflect ability to perform and prioritize multiple tasks and workload seamlessly with keen attention to detail and follow-up.
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Experience working in a fast-paced environment and ability to apply good work habits.
About Us
Our Leadership Team Responsibilities
At ULAC, we are looking for people who share our vision of fostering a collaborative culture of continuous improvement. All team members at ULAC are responsible for contributing to a safe and positive work environment so everyone can deliver their best. Leadership behaviors that model ULAC’s mission and values of Unity, Loyalty, Achievement, and Charity include:
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Lead Proactively: Anticipate and solve problems early, stay curious, and encourage team members to focus on solutions and high performance. Drive innovation by identifying and implementing improved approaches.
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Provide Positive & Frequent Performance Feedback: Regularly recognize good work, pinpoint improvement areas, and help with ongoing development.
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Initiate Structure: Implement clear, challenging team goals, communicate them effectively, and create organized plans that align with company objectives.
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Achieve Objectives: Create and follow through on effective plans, guide team members consistently, and use data from reports to make decisions that help people and processes.
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Foster Positive Culture: Build and maintain an uplifting, trusting, and innovative workplace.
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Communicate Effectively: Promote open communication, listen actively, and facilitate teamwork and conflict resolution.
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Motivate and Inspire: Lead by example, show respect, and give encouragement. Inspire teams to achieve their best.
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Train and Develop Others: Act as a coach and mentor, focus on transferring knowledge, enhancing skills, and supporting high performance.
Physical Demands and Working Conditions:
The physical demands and working conditions of this position are representative of what must be met to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. The functions of this position are typically performed in an office setting and the noise level in the work environment is usually quiet to moderate.
While performing the duties of this position, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and distance vision.
