We are a busy and growing plumbing and heating company looking for a highly organized, customer-focused Dispatcher to join our team. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in keeping operations running efficiently, we'd love to hear from you.
As the Dispatcher, you will be the communication hub between our customers, technicians, suppliers, and office staff. Every day brings new challenges, making this an ideal role for someone who can multitask, stay organized, and deliver exceptional customer service.
Responsibilities
- Schedule and dispatch plumbing and HVAC service technicians.
- Coordinate emergency and priority service calls.
- Communicate with customers regarding appointments, scheduling updates, and service information.
- Monitor technician schedules and adjust workloads throughout the day as priorities change.
- Prepare work orders and ensure technicians have the information needed to complete their jobs.
- Follow up on outstanding work orders and customer requests.
- Coordinate with suppliers regarding materials and deliveries.
- Assist with invoicing, administrative duties, and maintaining accurate records.
- Work closely with the management team to ensure efficient day-to-day operations.
Qualifications
- Previous dispatching experience is an asset.
- Experience in the plumbing, HVAC, construction, or service industry is preferred but not required.
- Excellent communication and customer service skills.
- Strong organizational and time-management abilities.
- Ability to multitask and prioritize in a busy environment.
- Comfortable using computers and learning dispatching software.
- Proficiency with Microsoft Office (Outlook, Word, and Excel).
- Reliable, punctual, and able to work independently and as part of a team.
What We're Looking For
The ideal candidate is someone who:
- Is highly organized and detail-oriented.
- Remains calm and professional under pressure.
- Communicates confidently with customers, technicians, and suppliers.
- Is proactive and able to adapt to changing priorities.
- Has a positive attitude and enjoys working as part of a collaborative team.
- Is eager to learn and contribute to a growing company.
What We Offer
- Competitive starting wage from $20.00 per hour, depending on experience.
- Comprehensive health and dental benefits.
- Full-time, permanent employment with long-term stability.
- Supportive and respectful team environment.
- Opportunities for growth and career advancement.
- Company appreciation events and team-building activities throughout the year.
- On-the-job training and ongoing support.
If you're looking for a rewarding career where your organizational skills and customer service make a real impact every day, we'd love to hear from you.
Apply today by submitting your resume. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $20.00-$26.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Work Location: In person
