Overview
We are seeking an entry-level, dedicated IT Support Technician/HelpDesk professional to join our dynamic technology team. The ideal candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems across the organization. This role offers an opportunity to work with a variety of operating systems and networking technologies, supporting a diverse user base in a fast-paced environment. Strong communication skills and customer service orientation are essential for success in this position.
Duties
- Provide first-line technical support via help desk channels, assisting users with hardware, software, and network issues.
- Troubleshoot and resolve problems related to Windows, macOS, Linux operating systems, and desktop applications such as Microsoft Office.
- Support computer hardware setup, maintenance, and repair, including peripherals and network devices.
- Manage and resolve service requests using tools like OSTicket, ensuring timely resolution and documentation of issues.
- Assist with network connectivity issues involving LAN configurations, firewalls, VPN access, and wireless connectivity.
- Perform software troubleshooting for various applications and operating systems to ensure optimal performance.
- Assist users with VPN setup and connectivity issues to ensure secure remote access.
- Collaborate with team members on projects involving operating system deployment, software updates, and hardware upgrades.
- Maintain detailed records of support activities and escalate complex issues to higher-level technical teams when necessary.
- Communicate effectively with end-users to provide clear instructions and updates on issue resolution status.
Qualifications
- Experience in IT support or help desk roles with a knowledge of desktop support and technical troubleshooting.
- Familiarity with Windows, macOS, Linux operating systems, and common enterprise tools such as Microsoft Office suite.
- Experience with VPN technologies and network configurations.
- Familiarity with help desk software such as OSTicket.
- Knowledge of software troubleshooting techniques across various platforms and applications.
- Understanding of computer hardware components and maintenance procedures.
- Strong communication skills with the ability to explain technical issues clearly to non-technical users.
- Ability to work independently or as part of a team in a fast-paced environment while managing multiple priorities effectively.
- Certifications such as CompTIA A+, Network+, or relevant experience in IT support are preferred but not required.
This role is integral to maintaining the organization’s IT infrastructure and ensuring end-user productivity through prompt and effective technical assistance.
Pay: $38,500.00-$42,500.00 per year
Application question(s):
- Reliably commute to downtown office
- Have a valid Driver's license (G2 or G)
Work Location: In person
