JOB POSTING:
JOB TITLE: Ticket Agent – Summer Student (Posting 2026-36)
LOCATION: Leamington / Kingsville (Mainland Terminal)
POSTING CLOSES: Review of applications will commence on July 15, 2026 at 12:00 (noon), and will continue until position is filled.
START DATE: Immediately
TYPE: Full Time, Contract
REPORTS TO: Director of Operations
UNION: Unifor, Unit 1
SALARY: $23.86 per hour
The Ticket Agent is accountable for ensuring exceptional customer service and compliance. Responsibilities include managing terminal operations, handling reservations and sales, maintaining communication and safety protocols, and providing administrative support. The Ticket Agent contributes to the efficient coordination of ticket receipts and vehicular traffic at the Leamington and Kingsville Terminal locations and interacts professionally with passengers and their inquiries. The incumbent works closely with terminal Dock persons to ensure the smooth, effective, safe, and efficient coordination of vehicular traffic and loading vessels.
KEY ACCOUNTABILITIES
- The primary duties and responsibilities of the Ticket Agent include, but are not limited to, the following:
- Contributes to building and maintaining a culture of respect, trust, productivity, and safety excellence.
- Coordinate passenger vehicular traffic with Linespersons / Dock Hands and ship crews to ensure the safe, efficient, and timely loading and unloading of vehicles on the vessel.
- Ensures compliance with all company policies, applicable laws, regulations, and good business practices.
- Required to complete daily financial reports.
- Customer relation activities, including but not limited to, answering phones, emails, and in-person inquiries for ferry operations and related tourism information.
- Using the computer system to sell and process reservations and tickets, assisting passengers with online reservations.
- Inform all customers of events or cancellations and arrange all rescheduling and refunds.
- Ensuring that the Canadian Transportation of Dangerous Goods Act and Regulations are followed before goods are loaded onto the vessel.
- Receive and record all freight and maintain the manifest, and ensure its security while at the terminal, record and enter information corresponding charges/payments, and inform the receiving terminal.
- Directing dockhands/linespersons in duties pertaining to the on-boarding/off-loading of vehicles, passengers, and/or freight.
- Reporting any non-conformance, near misses, and safety, issues to management.
- Maintaining an accurate and continuous flow of information between vessels, terminals, and shifts regarding freight manifests, vehicle placement, and passengers using interpersonal communication, daily logs, and/or radio communication.
- Complete passenger check-in and distribute passes appropriately while adhering to vessel capacity limitations.
- Utilize a public-address system to advise passengers and vehicles during loading stages.
- Participate in operational drills exercise, including Monthly Health and Safety meetings.
- Opening and closing all terminal buildings, and arming/disarming security systems.
- Providing updates on visibility, current weather conditions or other information to the ferry.
- Other duties as assigned.
QUALIFICATIONS, EDUCATION, KNOWLEDGE, WORK EXPERIENCE, and SKILLS (https://)
- High school diploma or GED certificate, preferred.
- Marine Sector experience an asset.
- Two or more years of successful performance in customer service in a telephone-based environment as well as in person is preferred.
- Previous point-of-sale, reservation system, and financial documentation knowledge.
- Proven proficiency in Microsoft Office, specifically Outlook, Excel, and Word.
- Professional, friendly verbal communication skills; ability to listen and respond to passenger inquiries.
- Must be able to speak, read, write, and understand English. A second language, specifically French, is preferred.
- Strong organizational skills and ability to work well in a fast-paced environment.
- Ability to work in a team environment, as well as with minimal supervision.
- Must have good hand-eye coordination and the ability to type on a computer keyboard.
- Attention to detail to ensure that passenger records are accurate, and passenger accommodation needs are addressed in relation to boarding and efficient loading of the vessel.
- Above average technical trouble shooting skills.
SAFETY SENSITIVE ENVIRONMENT
- Zero tolerance for drugs or alcohol.
EFFORT – PHYSICAL/SENSORY DEMANDS
- Ability to sit for 2 hours at a time.
- Stand consistently for 2 hours.
- Walk distances up to 500 meters.
- Ability to lift up to 25 lbs
- Repetitive hand movements.
- Able to climb a flight of stairs.
- See details at a short distance and colour variation.
- Ability to work on and read computer screens for full day.
- Able to hear and respond on two-way radios.
- Communicate through a range of devices.
WORKING CONDITIONS
- Fast-paced office/customer service environment.
- Ability to work with customers and deescalate passenger related issues.
- Able to work in all weather conditions and temperatures.
- Able to work overtime, as required.
- Hours of operation are 7-days per week including evenings, weekends, and holidays, including during winter air service.
How To Apply?
Please upload your resume in PDF format.
We are committed to the principle of fair representation of individuals from the four designated groups as defined by the Employment Equity Act. We encourage qualified women, indigenous peoples, persons with disabilities, and members of visible minorities to apply for our positions.
If you require any accommodations in the recruitment process, please reach out to
[email protected] to discuss, but please note that applications will not be reviewed or accepted via this email address.
Notice on Use of Technology in Recruitment - We may use technology, including AI tools, to support parts of the application process. All hiring decisions are made by people.
