Do you enjoy helping people access learning opportunities, coordinating details, and keeping things organized behind the scenes? Here’s your opportunity to play a central role in supporting the delivery of training programs that help improve workplace safety across Nova Scotia’s construction industry.
Construction Safety Nova Scotia (CSNS) is seeking a Training Services Coordinator to support the effective delivery and administration of training programs, learner services, and NCSO/NHSA program requirements. Reporting to the Manager, Safety Services (COR/Admin), and working as part of an integrated Safety Services Administrative Team, you’ll support assigned training registration workflows, learner inquiries, private training coordination, virtual and in-person course logistics, training-related data accuracy, and NCSO/NHSA administrative processes.
Are you ready to:
- Coordinate assigned training registration workflows, including registrations, cancellations, waitlists, learner communication, and follow-up?
- Support smooth course delivery by preparing registration information, confirming details, supporting instructors, and assisting with virtual or in-person logistics?
- Coordinate private training requests by gathering details, supporting scheduling, preparing quotes or confirmations, and tracking outstanding items?
- Support NCSO®/NHSA™ program administration, including application tracking, exam scheduling, documentation, renewals, applicant communication, and record accuracy?
- Maintain accurate training-related data in internal systems while supporting privacy, quality, and reporting requirements?
- Provide shared front-line service, payment processing, reception coverage, and administrative support as needed?
- Identify gaps, recurring issues, or opportunities to improve processes, reduce errors, and enhance the learner/member experience?
What success looks like:
- Learners and members receive accurate, timely, and professional support throughout their interactions with CSNS.
- Assigned registrations, inquiries, private training requests, and program files are tracked and followed through to completion.
- Instructors and internal staff receive the information and support needed for effective course delivery.
- NCSO/NHSA administrative processes are organized, accurate, and clearly communicated.
- Data and reporting are reliable and support day-to-day operations and continuous improvement.
- Issues are resolved within scope or escalated with relevant background information and recommended next steps.
Do you have what it takes to support CSNS training services?
You are an organized, detail-oriented professional who thrives in a busy, service-focused environment. You enjoy helping people, managing multiple priorities, and making processes run smoothly for learners, members, instructors, and colleagues. This position is ideal for someone who is organized, service-focused, detail-oriented, and comfortable taking ownership of assigned work from intake through completion.
What you bring:
Education & Experience: A diploma or certificate in Occupational Health & Safety, Business Administration, or a related field, or an equivalent combination of education and experience. A minimum of 2 years of relevant experience in customer service, administrative support, training coordination, registration processing, or a related service environment is preferred.
Technical Skills: Proficiency in Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and Outlook. Experience with database systems, registration systems, learning management systems, or customer/member records is considered an asset.
Critical Workplace Skills: Strong communication, organization, problem-solving, customer service, and de-escalation skills, with the ability to manage competing priorities in a fast-paced environment.
Commitment to Excellence: You take initiative, exercise sound judgment, maintain confidentiality, follow through on assigned responsibilities, and look for opportunities to improve processes and service delivery.
Bonus: Working knowledge of Nova Scotia’s Occupational Health and Safety Act and Regulations is considered an asset.
Why join CSNS?
At CSNS, you’ll be making an impact every day. You’ll work with employers, tradespeople, and industry partners to support access to quality safety training and contribute to safer construction workplaces across Nova Scotia.
Starting from day one, you will be recognized by a leading employer who values your contributions and the impact it can have on creating safer construction workplaces, business success and the provincial economy.
Perks of joining the CSNS team:
- Competitive salary and benefits, including extended health benefits immediately upon hire and 5% RRSP matching after three months
- Three weeks’ vacation to start, plus additional paid time off between Christmas and New Year’s
- Professional development opportunities
- Annual Wellness Allowance of $500
- Employee and Family Assistance Program
- Dog-friendly workplace
- A team passionate about safety and making a difference in the construction industry
Apply today and be part of a team that is leading the way in shaping the future of construction safety in Nova Scotia!
Application Details
CSNS is an equal opportunity employer. We are committed to inclusivity, accessibility, and accommodating individuals with disabilities and other protected characteristics to support full participation in the recruitment process and workplace.
We thank all candidates for their interest. Selected candidates will be contacted to participate in interviews. CSNS will require and check all employment references before presenting an offer to the successful candidate.
To learn more about CSNS:
Website: constructionsafetyns.ca
Facebook: facebook.com/ConstructionSafetyNS
Instagram: instagram.com/constructionsafetyns/
LinkedIn: linkedin.com/company/constructionsafetyns/
Pay: $48,200.00-$64,900.00 per year
Application question(s):
- Are you legally entitled to work in Canada?
- Do you have a community college diploma or certificate in business administration, occupational health and safety, or a related field, or an equivalent combination of education and experience?
- Do you have experience working with Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and SharePoint, as well as databases, registration systems, learning management systems, or customer/member records?
- This position requires frequent phone, email, and in-person interaction in a busy customer service environment, including responding to frustrated or upset clients. Are you comfortable performing these duties?
- This position requires primarily on-site attendance. Are you able to meet this requirement?
Work Location: In person
