What to Expect
As the Operations Specialist you will be an essential member of our dynamic fast-paced team. This is a pivotal role, where you will be managing and optimizing the day-to-day finance operations that support vehicle sales, delivery, service, collision and financial processes across both new and used cars. The ideal candidate is detail oriented, highly organized with strong communication skills essential for engaging with customers and a readiness to take on growing responsibilities in operational efficiency and customer satisfaction.
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Your primary responsibility is to safeguard the financial integrity of our process. This means consistently verifying full payment for every vehicle departing, regardless of the delivery, service or collision channel. This crucial role ensures securing the appropriate payment, protecting our revenue, and mitigating financial risks
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Act as the lead for resolving revenue recognition cases. You will oversee payment operations for your sites, including payment allocations, overpayments, and underpayments
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Maintain a strong rapport with your local Sales, Service and Delivery teams, collaborating effectively to ensure seamless vehicle sales and delivery processes. Streamlining the finance customer experience in an effective manner
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Proactively identify and contact customers via outbound calls to address overdue account issues
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Oversee all financial operations activities across your customer portfolio, including finance applications, purchase orders, and funding — while working closely with B2C and B2B Account Managers to continuously identify and implement process improvement initiatives
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Implement and monitor compliance with all internal policies and procedures, ensuring adherence to financial regulations and industry standards; serve as the final auditor on all transactions
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Proactively anticipate and address potential issues, escalating concerns to the appropriate Account Managers as needed to maintain customer satisfaction and financial operational readiness
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Proven track record in stakeholder management within a fast-paced operations or finance environment
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2+ years of experience in a customer-facing role, preferably in sales, delivery, automotive finance, or operations
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Strong organizational skills and keen attention to detail, with a commitment to financial accuracy, and good knowledge of MS Office Suite, including Excel, Word, and PowerPoint
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Excellent written and verbal communication skills
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Experience with collections, outbound customer contact, or contact centre operations is an asset
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Ability to work evening hours, weekends, and holidays in a retail environment
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Must maintain a valid Class 5, G or G2 driver’s license for Canada
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
