We have a rare opportunity for a Service Advisor to join the GAIN Group of Companies. Do you strive to provide exceptional customer experiences that create positive and lasting relationships? Do you enjoy being part of an exclusive team that services vehicles unlike any other? If the thought of working with this prestigious brand excites you and you want to take your career to the next level, we want to hear from you!
Compensation, benefits and amazing perks:
- Competitive performance-based pay plan
- Extensive health and dental benefits package
- An engaging, positive team working environment
- Opportunities to expand and advance your career with the GAIN Group of Companies
- Employee discounts at all GAIN Group of Companies locations including the Villa Eyrie Resort and Vancouver Island Motorsport Circuit
- So much more!
Responsibilities (include but are not limited to):
- Effectively contribute to the overall success of the Service Department while striving for positive CSI results
- Take calls regarding technical and service-related inquiries
- Conduct active vehicle side service consultation, documenting all customer concerns and updating customers on the status of their vehicle throughout the day as required
- Listen to customers’ account of issues and symptoms to better understand what the problems are
- Ensure all vehicles advance through the shop in a timely and efficient manner
- Provide customers with an estimate of costs associated with the repairs
- Explain the service process to clients so they understand what to expect, when their vehicle will be repaired and what our transportation services are
- Prepare work orders for technicians and invoicing for customers
- Record information gathered from each visit in appropriate service systems
- Work closely with the Service Manager, technicians and other departments within the dealership to ensure you provide a positive and expedient resolution for every customer
- Maintaining the highest level of customer service
Requirements:
- 5 years’ experience as a senior service advisor (preferably with luxury experience)
- Experience with CDK is preferred
- Automotive process and product knowledge
- Great communication and interpersonal skills and the ability to comfortably relay technical information to customers
- Strong problem solver and an analytical thinker
- Professional, personable, presentable, and honest
- Driven to provide the highest level of customer service
GGL
Pay: $70,000.00-$100,000.00 per year
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- Service Advisor: 5 years (preferred)
- Customer service: 5 years (preferred)
- Manual Transmission: 5 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
