Customer Service Assistant Manager
On site job, office located at 703 Evans Avenue, Suite 300, Toronto, ON M9C 5E9
Monday – Friday, 8:30am 5:00pm
What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
Within our organization, the Import or Export Customer Service Assistant Manager is responsible for guiding our teams to provide excellent customer service to our customers. The ideal candidate will be able to effectively manage workload and staff to meet customer expectations including the understanding of regulatory and company policies, employee training and critical thinking abilities. Strong verbal and written communication, problem solving, and ability to adapt to change are necessary skills for this position.
OOCL offers a comprehensive benefits package including:
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RRSP / DPSP
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Paid Vacation
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Separate sick time off
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Federal and floating holiday pay
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Medical, Dental, and Vision
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Long-term Disability
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Voluntary Supplemental Life
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Education Assistance Program after first 12 months of employment
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Employee Assistance Program
Job duties (but not limited to):
- Manage daily workload and staff to meet customer expectations and OOCL departmental requirements. Including but not limited to performance, reporting requirements, staff development, etc.
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Initiate continual staff training on OOCL guidelines, policies, and procedures to ensure high performance standards and staff knowledge.
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Manage all exceptions and service recoveries as a first point of contact.
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Identify, develop, and adapt best practices.
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Understand and ensure ISO/Government/Regulatory requirements are maintained by all staff and recommend actions for continuous improvement.
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Represent OOCL at local events and customer visits.
Preferred skills:
- Customer service experience
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Experience with Terminal and Rail Operations
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Critical Thinking and Problem-Solving Skills
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Flexibility and ability to adapt to changes
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Canadian and US Regulatory Transportation Experience (Customs, DOT, Hazardous, etc.)
Qualifications:
- 3-5 years of team management experience
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3-5 years of Industry experience (Carrier, Freight Forwarder, Broker, Motor Carrier, etc.)
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Attention to detail, excellent verbal, and written communications skills and capable of managing multiple tasks simultaneously
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Knowledge of Microsoft Office Suite
The annualized base salary for this position ranges from $77,000.00 CAD to $85,000.00 CAD excluding fringe benefits. If hired at OOCL, the final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we also consider internal equity as part of any final offer. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment.
All employment is contingent upon the successful completion of a background check.
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.
