Nan Acupuncture Therapy Centre is looking for a reliable, organized and experienced Front Desk & Clinic Coordinator to join our weekday front desk team.
This position combines regular reception duties with additional administrative and coordination responsibilities. The ideal candidate is comfortable working independently, supporting other front desk staff and helping maintain smooth day-to-day clinic operations.
Main Responsibilities
- Greet clients and provide professional and friendly customer service
- Answer phone calls, emails and client inquiries
- Book, confirm, reschedule and cancel appointments
- Process payments, issue receipts and submit insurance claims
- Maintain accurate client information and administrative records
- Assist practitioners with scheduling and daily clinic needs
- Complete light cleaning, laundry and treatment room preparation
- Help maintain a clean, organized and welcoming clinic environment
Coordination and Administrative Responsibilities
- Assist with coordinating front desk schedules and shift coverage
- Train and support new front desk employees
- Ensure daily front desk duties and checklists are completed
- Help maintain consistent reception and customer-service procedures
- Monitor office, cleaning and clinic supply levels
- Assist with resolving appointment, payment and insurance-related issues
- Communicate operational concerns to clinic management
- Help update front desk procedures, training materials and task lists
- Coordinate communication between front desk staff and practitioners
- Assist with interviewing and evaluating new front desk staff when required
Qualifications
- Previous reception, administrative or customer
- service experience
- Experience in a medical, wellness or clinical setting is preferred
- Strong communication, organization and multitasking skills
- Comfortable using computers, booking systems and insurance portals
- Able to remain calm and professional in a busy environment
- Reliable, responsible and attentive to detail
- Able to take initiative and provide guidance to other staff
Job Types: Part-time, Permanent
Pay: $18.00-$22.00 per hour
Benefits:
- Dental care
- Extended health care
Work Location: In person
