The Organization:
We are a provider of high-quality healthcare with 10 clinics in the GTA and Southwestern Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital programs including an exclusive partnership with Sunnybrook Hospital as the Rapid Cardiology Clinic and Heart Failure outpatient center.
Our areas of expertise include Nuclear Cardiology, Cardiology Consults and Diagnostics, MRI, PET and specialist services.
Our Mission: To set new standards in the delivery of comprehensive, efficient and cost-effective health care services with a commitment to high quality patient care.
We can offer you a great environment with an outstanding team and the opportunity for learning and growth.
For more information, please go to www.kmhlabs.com
The Role:
Are you a patient focused professional with excellent communication skills and healthcare experience?
KMH Cardiology Centres Inc. is growing, and we are recruiting for a full-time position for our medical reception team at KMH Kitchener + KMH Woodstock.
The Accountabilities:
This goal of this position is to provide efficient, accurate and patient-centered administrative support that ensures smooth MRI scheduling, optimal workflow coordination and an excellent experience for patients and referring providers. The key accountabilities of the role include:
- Schedule, confirm and manage patient appointments for MRI’s and other medical services, including new bookings, rescheduling, cancellations and follow-ups. Provide patients with a clear explanation of test procedures and preparations per protocols. Support quality checks established by BOT to verify the accuracy and availability of all appointment information.
- Meet and achieve KPI’s and performance goals. Utilize Tableau daily to monitor and facilitate KPI attainment, and optimize clinic capacity.
- Serve as the first point of contact for patients during their in-clinic experience. Greet patients and visitors upon arrival, facilitate patient flow, and respond to check-ins, enquiries and phone calls in a courteous and empathetic manner. Accurately register patients by obtaining complete demographics, insurance information and consent. Build and maintain relationships with new and existing patients, physician offices and other healthcare facilities.
- Maintain accurate and up-to-date patient records. Ensure all required forms and documentation are completed per check-in protocols, prior requests and documentation are received in a timely manner, and all records are scanned into patient charts.
- Protect patients’ rights by maintaining confidentiality of personal and financial information.
- Maintain a clean and organized reception area and collaborate with internal teams to ensure patient requirements are addressed efficiently.
Required skills and experience:
- Medical office experience
- Cardiology practice experience is an asset
- Demonstrated high quality, compassionate, patient-centred approach with proven ability to work independently in a busy, fast-paced clinic environment and establish priorities with minimal supervision
- Excellent verbal and written communication skills, including professional telephone manner and etiquette
- Proficiency in technology including MS Office and EMR systems, with a strong understanding of medical terminology
- Excellent time management and organizational skills
- Ability to deal with sensitive information with a high degree of privacy and diplomacy
- Team player with strong interpersonal skills and flexibility
- The ability to provide coverage at both locations
Our team is passionate about healthcare and includes clinical, clinical support and business roles with an entrepreneurial approach. The medical administration teams take pride in our patient focused environment and work very closely with other service and clinical teams at KMH.
The hours of work for this position are:
Monday-Friday 7.00 am-3.00 pm and 11.00 am-7.00 pm
Saturday or Sunday on Alternate Weekends
This on-site role reports to the Interim Manager, MRI Administration.
We offer a competitive rate, comprehensive benefits, Work Perks, KMH Fit wellness initiatives and the opportunity for growth.
Please submit your current resume and cover letter to apply for this position.
Follow us on https://ca.linkedin.com/company/kmhcardiologycentres
Thank you for your application. Background check and immunizations required. Only candidates selected for an initial virtual or telephone interview will be contacted. No agencies please.
KMH Kitchener: 751-B Victoria St S #108, Kitchener, ON N2M 5N4
KMH Woodstock: 437 Norwich Ave, Woodstock, ON N4S 3W5
Pay: From $20.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Application question(s):
- Do you have a diploma in medical office administration?
- Do you have clinic experience?
- Do you have experience in a Cardiology or Imaging/Diagnostics practise?
- Can you meet the 2 location requirements for the role?
Work Location: In person
