Overview
We are seeking a dedicated and friendly Front Desk Agent/ Night Audit to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out and night audit processes. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Handle guest inquiries and complaints promptly and professionally to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Coordinate with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Process payments and manage cash handling procedures accurately.
- Uphold hotel policies and procedures while maintaining a welcoming environment.
- Handle night audit shift at the hotel. Making sure all the security procedures are followed.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Experience in a front desk or hotel environment is preferred.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Proficient in using phone systems and maintaining professional phone etiquette.
- Excellent communication skills, both verbal and written.
- Ability to work efficiently in a fast-paced environment while managing multiple tasks.
- A keen attention to detail to ensure accuracy in all aspects of the role.
- A passion for hospitality and providing outstanding guest experiences.
Join our team as a Front Desk Agent / Night audit , where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time, Permanent
Pay: $15.00-$17.00 per hour
Benefits:
Work Location: In person
