is Overview
We are a growing home care service provider in Ottawa focused on delivering reliable, compassionate, and high-quality care to seniors and families.
Our goal is to build a trusted care network that prioritizes client dignity, consistency of care, and strong communication with families and healthcare partners.
As an early-stage and growing organization, this role offers the opportunity to take ownership, shape processes, and grow into a leadership position.
We are looking for a detail-oriented and proactive Care Coordinator who thrives in a fast-paced environment and enjoys keeping operations organized and running smoothly.
As an early-stage and growing organization, this role offers the opportunity to take ownership, shape processes, and grow into a leadership position.
Position Summary
We are seeking an energetic and relationship-focused Business Development & Community Outreach Coordinator to help grow our referral network throughout Ottawa.
This position is ideal for someone who understands the healthcare system and enjoys building relationships with hospitals, rehabilitation centers, community organizations, retirement residences, social workers, discharge planners, and families.
This is a startup growth position with opportunities to grow into a larger care coordination or management role as the organization expands.
Responsibilities
Business Development & Outreach
- Build relationships with hospitals, rehabilitation centers, retirement homes, and community organizations.
- Conduct in-person outreach visits.
- Introduce Tender Nook services to referral sources.
- Attend community events and networking opportunities.
- Follow up on referrals and relationship opportunities.
Referral Development
- Develop referral pipelines.
- Identify discharge planning opportunities.
- Support hospital-to-home transition relationships.
- Build relationships with social workers, case managers, and community partners.
Care Coordination Support
- Assist with intake calls and inquiries.
- Support initial client assessments.
- Coordinate follow-up communications.
- Assist with scheduling and client onboarding.
CRM & Administrative Support
- Maintain accurate CRM records.
- Track outreach activities and follow-ups.
- Maintain referral databases.
- Submit activity reports and timesheets.
Qualifications
Preferred backgrounds include:
- Occupational Therapy
- Social Work
- Recreation Therapy
- Nursing
- Personal Support Work
- Care Coordination
- Community Health
- Home Care Services
Experience:
3–5 years of experience in:
- Healthcare or home care experience.
- Community outreach or business development experience.
- Knowledge of medical terminology.
- Understanding of hospital discharge processes.
- Familiarity with seniors' services and community resources.
- CRM or administrative experience considered an asset.
- home care coordination, OR healthcare administration, OR scheduling/operations roles
- Prior experience working in a medical environment is highly preferred
- Knowledge of medical terminology is essential for accurate documentation and communication
- Experience in home care, caregiving, or care coordination
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Ability to handle sensitive situations with professionalism and empathy
- Ability to handle multiple priorities and urgent situations
- Comfortable working independently in a startup environment
- Reliable, responsive, and solution-oriented
- Experience with electronic medical records systems is required; familiarity with specific EMR platforms is a plus
- Office experience demonstrating strong organizational skills and multitasking ability is necessary
- Previous roles involving office management or supervisory responsibilities are advantageous with proficiency in Microsoft Office / Google Suite
- Strong communication skills and attention to detail are critical for success in this role
Ideal Candidate
The successful candidate:
- Is comfortable speaking with healthcare professionals.
- Has strong relationship-building skills.
- Is self-motivated and organized.
- Enjoys community outreach.
- Is comfortable making calls and following up.
- Has strong communication skills.
- Is willing to learn business development and referral conversion.
Experience
This position offers an opportunityto grow with a new and expanding company. Gain exposure to end-to-end home care operations. Play a key role in building processes and shaping the business. Potential for increased responsibility and long-term role. Supportive and collaborative work environment. Growth opportunity into a senior/lead role
Certifications (Preferred):
- CPR / First Aid Certification
- Valid Vulnerable Sector Check (or willingness to obtain)
- PSW or Healthcare-related certification is an asset
- Health Care Administration / Medical Office Assistant Certificate
- Care Coordination / Case Management training
Nice-to-Have (optional)
- CPNRE (for RPNs) or Nursing background
- Social Work / Community Services background
- Experience with: Home care systems & Scheduling software
Job Type: Part-time
Pay: $25.00-$30.00 per hour
Benefits:
Application question(s):
- Do you have experience coordinating caregiver schedules or managing client services in a home care or healthcare setting? Please describe briefly.
- How do you typically handle last-minute staff shortages or call-outs?
- Have you ever recruited or onboarded caregivers?
- Are you comfortable speaking directly with clients and families?
- What interests you about working in a growing home care service?
Language:
- Bilingual ( French and English) (required)
Work Location: In person
