QUALIFICATIONS:
Definition: The qualifications section for this job was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.
Education:
- Grade 12 plus a diploma in tourism, hospitality or hotel management.
Experience:
- Two years general experience plus two years practical working in a hotel, residence or housing front desk operation or a similar customer service environment.
- Previous experience working with post secondary students or young adults.
Software/Computer Application(s) and Expertise:
- Intermediate experience with all Microsoft Office applications
- Experience with database software such as Banner and StarRez
- Experience in maintaining web pages
- Familiarity with using publishing applications such as Canva, Adobe suites and Microsoft suites
Communication/Interpersonal Skills:
- Excellent oral and written communication skills
- Excellent interpersonal skills and capable of providing customer service with a positive attitude and in a friendly out-going manner
- Proven ability to build rapport with a diverse group of customers and colleagues, including young adults
- Demonstrated ability to work effectively in a team environment and independently
Administrative Skills (e.g. prioritizing, minute taking, wp speed, etc.):
- Accurate key boarding skills.
- Previous cash handling and record keeping experience required
Other Skills/Abilities:
- Excellent organizational, follow up and time management skills.
- Ability to prioritize, pay attention to detail and to complete tasks in a timely manner.
- Proven ability to multi-task in a busy customer service environment and to stay focused with many interruptions and distractions.
- Proven professionalism in customer service excellence is essential, including telephone skills and in person guest service in a front-line environment.
- Proven ability to exercise good judgment, be diplomatic and to remain calm.
- Demonstrated ability to maintain confidentiality.
- Demonstrated adaptability and flexibility in meeting changing demands.
- Supports a friendly, safe, wellness-focused and supportive atmosphere for residents and guests. Ensures inclusivity and good judgment is practiced and supported where students can reach their fullest potential.
Other Requirements:
- Must be able to work an irregular workweek during student housing office hours. Shifts can range between 08:00 – 19:00 weekdays. Incumbent will be required to work during peak periods and some weekends throughout the year and will be required to work Labour Day weekend and during our semester transition periods in August, September and January. Minimum coverage is expected and must be provided therefore time off will be shared amongst the team to ensure sufficient coverage.
- Willing to attend marketing events such as Big Info or Open House. These events may occur outside regular working hours.
