Client Services Representative (Temporary Summer Student Contract)
Job Summary
We are seeking a motivated student to join our team as a Client Services Representative on a temporary summer basis. This role offers an excellent opportunity for a student interested in gaining hands-on experience in customer relationship management, account management, and project coordination within a dynamic environment. The successful candidate will support client interactions during our campaign to promote our Digital Wallet Cards, and contribute to the overall client experience, ensuring seamless communication and service delivery.
Duties
- Contact existing clients by telephone via a calling list
- Confirm whether clients have received their NAL Digital Wallet Card text message
- Explain the purpose and benefits of the digital wallet card & encourage them to follow the outlined steps
- Track client communications, text messages, and feedback
- Provide professional customer service by phone and email
- Direct client inquiries to the appropriate department
- Assist with additional administrative duties as assigned
Skills
- Friendly and professional communication skills
- Comfortable speaking with clients over the phone
- Confidence using Microsoft Office and an in-house portal system
- Positive attitude and willingness to learn
- Excellent organizational skills with attention to detail in managing multiple tasks simultaneously.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- Prior experience in customer service or account management is an asset but not required; training will be provided.
About NAL:
NAL Insurance Inc is the leading provider of WSIB-Alternative disability coverage for Owner Operator truck drivers in Canada. We operate in a niche area of insurance, but we have a big impact in the community and transportation industry.
Named one of the 2024 Best Places to Work in London and the proud recipient of the 2022 London Chamber of Commerce Business Achievement Award in Corporate & Social Responsibility, NAL has given back by raising over $400,000 for the Make A Wish Foundation of SWO, provided over $20,000 in meals and rewards to Canadian Truck Drivers, and so much more.
We value our team, our clients, our community, and our industry, and we believe we have built one of the best teams in London. We'd love to have you join us!
This position is ideal for students seeking practical experience in client relations, project coordination, and business operations within a professional setting. All roles are paid positions designed to support your academic growth while providing valuable industry exposure.
Pay: $16.60-$17.60 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
