- Minimum of 6 years of experience in customer success, technical account management, sales engineering, or similar role responsible for driving customer success and product/service adoption.
- Ability to translate business requirements into business value, and work with sales and marketing to promote value-driven solutions
- Ability to manage executive relationships and discussions (VP/CxO)
- Skilled in bringing in an SAE/AE/ISR to see through upsell opportunities, whilst maintaining executive overlay and ensuring a positive customer experience
- Strong knowledge of Customer Success best practices, with experience in defining processes and providing enablement programs to promote adoption in CS and across the company
- Excellent organizational skills and ability to establish milestones and keep success plans on task.
- Adept at handling internal and external escalations.
- Exceptional ability to communicate and foster positive business relationships, and comfortable facilitating change and being accountable for driving success with customers.
- Experience in leading, adopting, and driving change internally or externally.
- Experience in identifying, translating, and prioritizing customer issues and needs into business or solution requirements.
- Demonstrated success as a trusted advisor to senior executives in large organizations and ability to build success plans.
- An understanding of how organizations measure value realization and drive revenue. Experience in recurring revenue sales models and renewal processes is an advantage.
- French speaking/writing REQUIRED
What Will Make You Stand Out
- Experience in transformational Customer Success projects or experience where products shift from On-Premise to SaaS.
- Previous Customer Success experience in a company with B2B Software.
- Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce) to manage customer health, success plans, and engagement tracking. Experience with AI prompting and leveraging AI tools to streamline processes.
Company Overview
Quest Software builds the foundation for enterprise AI with solutions in data governance, cybersecurity, and platform modernization. More than 45,000 companies — including 90% of the Fortune 500 — trust Quest to solve their most critical IT challenges. From securing identities and modernizing platforms to preparing data for AI, we help enterprises unlock their full potential.
Why Quest
At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:
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Competitive pay, annual bonuses, and top-performer recognition.
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Comprehensive health, family, and retirement benefits.
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Flexible work options, generous PTO, and wellness programs.
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Professional growth through learning platforms, mentorship, and leadership programs.
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Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.
Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.
Come join us.
Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.
