Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Sales & Customer Distribution Support
Pay Details:
59,500 - 84,000 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
The Event Planner is responsible for delivering exceptional event experiences across TD's conference venues and hospitality spaces. Acting as the primary liaison between event sponsors, conference operations, culinary teams, audiovisual providers, and external vendors, the role manages the planning and execution of a diverse portfolio of meetings, executive events, town halls, leadership forums, employee programs, client-facing experiences, and strategic corporate events. This position will also serve as the main point of contact for Office of the CEO (OCEO), Board of Directors, Senior Executive Team (SET), CEO-led, and EVP+ events, with oversight across TD Conference Centres within either Canada or the United States.
The successful candidate will lead the end-to-end event planning process, ensuring every event aligns with TD's brand standards, operational requirements, security protocols, and hospitality expectations while delivering seamless client experience.
Key Accountabilities
Event Planning & Execution
Manage the full event lifecycle from initial consultation through post-event evaluation. Develop event concepts, proposals, timelines, budgets, and logistical plans. Partner with business sponsors to understand objectives, attendee requirements, and desired event outcomes. Act on behalf of the client in coordinating with venue operations teams, on-site culinary teams, and service partners to translate event objectives into clear operational requirements and execution plans. Partner with culinary and venue teams to develop menu proposals, banquet event orders, room set-ups, service timelines, and detailed event execution instructions. Coordinate event enhancements such as gifting, entertainment, décor, specialty rentals, floral, signage, transportation, and other elevated guest experience elements as required. Coordinate multiple concurrent events across TD conference venues and hospitality spaces. Be on-site when directed for execution
Client Relationship Management
Serve as a trusted advisor to senior leaders, executive assistants, and business partners on event strategy and execution. Build strong relationships with internal clients and proactively identify opportunities to enhance the guest experience. Provide recommendations on venue selection, room configurations, catering, audiovisual solutions, décor, and event flow. Represent the client’s requirements throughout the planning process, ensuring the venue, culinary, audiovisual, security, and vendor teams have accurate direction, timelines, approvals, and execution details.
Hospitality & Experience Design
Create memorable experiences that reflect TD's brand, culture, and service standards. Develop customized event concepts, menu recommendations, beverage programs, and guest experience enhancements. Coordinate executive dining, VIP experiences, leadership events, and special hospitality requirements at TD venues Identify "surprise and delight" opportunities appropriate to event objectives and audience expectations.
Vendor & Stakeholder Management
Collaborate with culinary, conferencing, workplace experience, security, facilities, and audiovisual teams as necessary Work closely with on-site culinary teams to review menu options, dietary requirements, preferences, service style, presentation standards, BEO accuracy, and day-of-event delivery expectations. Source and manage external vendors, including caterers, florists, rental companies, entertainment providers, transportation providers, and specialty suppliers. Negotiate pricing and manage vendor performance to ensure service quality and value. Lead vendor onboarding, scope alignment, quote review, purchase order coordination, insurance and compliance tracking, and service-level expectations for event-related suppliers. Manage vendor communications before, during, and after events to confirm requirements, timelines, access instructions, delivery schedules, setup needs, strike plans, and escalation protocols. Evaluate vendor performance through post-event debriefs, issue tracking, service quality reviews, and feedback from clients, venue teams, and internal stakeholders. Maintain a preferred vendor roster and support continuous improvement of supplier standards, pricing, reliability, responsiveness, and alignment to TD brand, compliance, and hospitality expectations.
Financial Management
Develop event budgets and cost estimates. Monitor event expenditures and ensure financial accountability. Identify cost-saving opportunities while maintaining service standards. Support invoice review, budget reconciliation, and post-event financial reporting. Collect, maintain, and report on event data, including event type, business sponsor, attendee volume, venue utilization, catering spend, vendor spend, service requirements, and post-event outcomes. Track (when made aware) when TD-hosted events are held off-site, including business rationale, venue selected, attendee profile, capacity constraints, timing considerations, experience requirements, cost drivers, and whether comparable internal TD Conference Centre options were available.
Risk & Compliance
Ensure all events comply with TD policies, workplace standards, accessibility requirements, and security protocols. Proactively identify operational, financial, and reputational risks and implement mitigation strategies. Ensure appropriate approvals, contracts, and documentation are completed.
Reporting, Analytics & Insights
Develop regular reporting on event volume, event category, executive event demand, attendee counts, internal venue utilization, off-site event usage, catering trends, vendor activity, and cost-per-event insights. Analyze trends to identify why events are hosted off-site, including capacity limitations, location requirements, privacy or security needs, client experience expectations, room configuration constraints, timing conflicts, or specialized production requirements. Provide insights and recommendations to improve venue planning, service offerings, internal conference centre utilization, vendor strategy, and future investment decisions. Create dashboards, summaries, and leadership-ready reporting that support hospitality strategy, demand planning, budgeting, and executive decision-making.
Continuous Improvement
Analyze post-event feedback and performance metrics. Lead event debriefs and identify opportunities for process improvements. Contribute to the evolution of TD's event planning standards, service offerings, and operating procedures. Support development of best practices, playbooks, and planning templates and applicable collateral/resources.
Qualifications
Education
- Post-secondary degree or diploma in Hospitality Management, Event Management, Business Administration, Marketing, Communications, or a related discipline.
Experience
- 5+ years of progressive experience in corporate event planning, conference management, hospitality, or venue operations.
- Experience managing executive-level events and large-scale corporate programs.
- Proven ability to coordinate multiple complex projects simultaneously.
- Experience managing budgets and vendor relationships.
- Experience overseeing vendor sourcing, onboarding, performance management, contract coordination, and service delivery for complex corporate or executive events.
Technical Skills
- Microsoft 365 Suite (Teams, Outlook, Excel, PowerPoint, Word).
- Event management and booking platforms (TRIRIGA, Condeco, EMS or equivalent).
- Budget tracking and financial reporting.
- Reporting and analytics capabilities, including event data collection, utilization tracking, dashboard development, and preparation of leadership-ready insights.
- Strong presentation and proposal development skills.
- Comfortable with automating processes and curious about AI integration into this space.
Leadership Competencies
- Exceptional client service orientation
- Executive presence and professionalism
- Strong stakeholder management skills
- Excellent communication and influencing ability
- High attention to detail and ability to create executive ready presentations
- Strong project management capability
- Sound judgment and decision-making
- Ability to thrive in a fast-paced environment
- Collaborative and team-focused mindset
Success Measures
The Event Planner will be evaluated on:
- Client satisfaction and event experience scores
- Event execution quality and service consistency
- Budget adherence and financial stewardship
- Stakeholder relationship effectiveness
- Operational efficiency and process improvement contributions
- Quality and completeness of event reporting, including analysis of off-site event demand, rationale, costs, utilization impacts, and opportunities to better leverage TD Conference Centres.
- Compliance with TD brand, security, and hospitality standards
- Successful delivery of strategic and executive-level events
Differentiator from Conference Booking Coordinators
Unlike traditional booking coordinator roles that focus on reservations and logistics, the Event Planner serves as a strategic consultant and project lead responsible for experience design, budget development, vendor management, executive events, external venue sourcing, and end-to-end event ownership. This position functions as TD's internal event management expert for complex and high-profile events.
This version is written to support the "Event Centre of Excellence" model you've been evaluating and would fit well as a TD-employed planner supporting all North American conference venues.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
