About A.R.S.
A.R.S. Assessment Rehabilitation Services Ltd. is a national provider of Independent Medical Evaluations (IMEs), rehabilitation services, disability management solutions, and related healthcare services. We work with insurers, employers, legal professionals, and healthcare providers across Canada.
For more than 25 years, ARS has built a reputation for providing responsive service, quality assessments, and exceptional customer support.
We believe in promoting from within and providing employees with opportunities for growth, development, and advancement.
About the Role
The Intake Administrator plays a key role in supporting the Intake Department through the accurate and timely processing of referrals, documents, and customer communications.
This position is ideal for an individual who is highly organized, detail-oriented, and capable of working efficiently in a fast-paced environment. Success in this role requires the ability to process a high volume of work accurately, prioritize competing demands, and move quickly from one task to the next while maintaining exceptional attention to detail.
Key Responsibilities
- Receive, review, and enter new referrals into company operating systems.
- Process incoming notes, documents, and customer communications.
- Maintain accurate records within company operating systems.
- Assist claimants attending the office with required forms, consents, and administrative requirements.
- Obtain and process consent forms required for virtual assessments.
- Prepare and distribute assessment details, appointment information, and related documentation to claimants, legal representatives, and other stakeholders via mail, fax, email, or other approved methods.
- Enter and maintain ancillary service confirmations, including transportation, interpreter, and other service arrangements.
- Support in-office operations and front desk activities as required.
- Answer incoming calls and respond to emails in a professional and timely manner.
- Route inquiries, documentation, and requests to the appropriate department or team member.
- Monitor shared inboxes and ensure items are processed within established service standards.
- Ensure data is entered accurately and completely.
- Perform other duties and responsibilities as assigned.
Please note that duties and responsibilities may evolve based on operational requirements and business needs.
Required Qualifications
- High school diploma or post-secondary education.
- Minimum one (1) year of experience in administration, customer service, reception, data entry, or a related environment.
- Strong verbal and written communication skills.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office applications.
- Strong attention to detail and accuracy.
- Ability to work efficiently in a high-volume environment.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Experience in healthcare administration, insurance, rehabilitation, or a related industry.
- Experience using SmartSimple, ExpeFlow, or similar workflow systems.
- Experience working in a fast-paced administrative environment.
What Success Looks Like
- Accurate and timely processing of referrals and documentation.
- Strong attention to detail.
- Consistent achievement of departmental service standards and KPIs.
- Ability to manage a high volume of work efficiently.
- Professional communication with customers and colleagues.
- Ability to prioritize tasks and move quickly between competing demands.
Why Join ARS?
- Competitive salary.
- Extended health, dental, and vision care coverage.
- Casual dress.
- Ongoing training and development.
- Opportunities for advancement through internal promotion and professional development.
- Paid vacation and personal days.
Ontario Job Posting Disclosure
This position is being posted to fill an existing vacancy.
ARS Assessment Rehabilitation Services Ltd. is committed to providing accommodations throughout the recruitment process in accordance with applicable legislation.
Interested candidates are encouraged to submit their resume for consideration. While we thank all applicants for their interest, only those selected for an interview will be contacted.
Pay: $40,000.00-$42,000.00 per year
Benefits:
- Casual dress
- Dental care
- On-site parking
- Paid time off
- Work from home
Work Location: In person
