Description:
The Administrative Assistant, under the direction of the Director, Patient Support Services, provides administrative support as required, coordinates internal and external communication, and completes other office duties as directed.
- Assist the prescribing physician to complete patient enrolment, including on-site visits to the physician office to gather all pertinent and appropriate information to complete the necessary forms (private and/or provincial insurance) in a concise, organized and professional manner.
- Review patient charts in physician office (paper and electronic based); keep electronic charts.
- Facilitate any required communication with physicians, Patient Assistant Programs or other health care professionals involved in the patients’ circle of care.
- Speak positively about Bayshore Specialty Rx and the services available to patients and prescribers
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System as well as specific performance indicators for the project.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Adhere to Bayshore and manufacturer Policies and Procedures.
Qualifications:
- College diploma in administration, or equivalent experience.
- Must be fluent in verbal and written communication and interpersonal skills in English
- Basic understanding of patient support programs and drug reimbursement is an asset.
- Call centre or customer service experience is an asset.
- Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings.
- Proven ability to work independently or in a team environment.
- Strong sense of organization and attention to detail.
- Self-regulation of time management and the ability to multi-task and adhere to deadlines.
