Department Overview
As a leading administrator of government services worldwide, Maximus Canada relies on its expertise and experience to help local, provincial and federal governments support their service delivery and business operations. TCS leads the transformation of government services to implement new programs and policy ideas, ensure compliance with regulatory requirements, modernize legacy information systems, and identify new options for leveraging funding. A key driver of government transformation is how services are delivered to the public, which requires a re-thinking of the customer experience underlying systems, processes and policies that guide these interactions enabled by technology.
Position Summery
The Practice Leader, Organizational Change Management (OCM) is a senior leadership role within Maximus Canada's Technology Consulting Services (TCS) division, responsible for building, growing, and leading the OCM practice as a market-facing consulting discipline.
This role carries a multiple mandate across business growth, capacity growth, capability growth and delivery:
- Develop and mature the practice's intellectual capital, including developing market-facing offerings, methodologies, frameworks and tools.
- Increase OCM awareness and literacy across Maximus Canada to enable growth.
- Lead the commercial growth of the OCM practice by identifying new opportunities and in-account growth. This includes collaborating with Maximus' growth teams to lead OCM-specific bid responses, conducting client orals, and negotiating Statements of Work.
- Recruit, develop, and lead a team of change management professionals to scale the practice's delivery capacity. Establish strategic partnerships with subcontractors and independent consultants to supplement the team and access niche expertise. Manage resource allocation across concurrent engagements to optimize utilization and client outcomes.
- Serve as the senior OCM practitioner and trusted advisor on complex, multi-stakeholder engagements, including conducting change impact analyses, designing adoption strategies, coaching executive sponsors and people managers, and ensuring measurable outcomes in user readiness, adoption, and sustainment.
Key Accountabilities
As a Practice Leader within the TCS division, the OCM Practice Leader is accountable for the following major areas:
BUSINESS GROWTH
- Drives the commercial growth of the OCM practice to meet annual targets, in collaboration with the Business Development and Account Management teams.
- Develops and executes a go-to-market strategy for OCM services, positioning Maximus Canada as a trusted OCM partner in the Canadian public-sector market.
- Builds a qualified pipeline and converts opportunities into signed engagements that contribute to practice revenue targets.
- Ensure sound contract negotiation and account management practices to ensure profitability of active contracts and to grow Maximus business with the client.
DELIVERY & CLIENT ENGAGEMENT
- Serves as the senior OCM practitioner and trusted advisor on complex, client engagements
- Lead the delivery of OCM work, standalone or within larger programs, within client and contractual agreements.
- Ensures quality standards are met across all practice engagements through consistent application of the practice's methodologies and governance.
- Addresses escalated issues or risks across engagements, working with applicable stakeholders to resolve them efficiently.
PEOPLE LEADERSHIP
- Recruits, develops, and retains a team of change management professionals
- Establishes and manages strategic partnerships with subcontractors and independent consultants to supplement the team and access niche expertise.
- Manages the staff mix (skill, level, employee/contractor) and bench levels to maintain readiness for new engagements while optimizing utilization.
- Plans workforce capacity across concurrent engagements, ensuring resource allocation aligns with client outcomes and financial targets.
SUBJECT EXPERTISE
- Develops and matures the practice's intellectual capital, including documented, repeatable methodologies, frameworks, tools, and templates.
- Increase OCM literacy across Maximus Canada, including enabling BD team to power growth, and embedding OCM into adjacent disciplines such as project management, learning & development, and solution design
- Drives continuous improvement of OCM approaches by incorporating lessons learned, industry best practices, and emerging trends (e.g., digital adoption, change analytics).
PRACTICE MANAGEMENT & LEADERSHIP
- Maintains the OCM practice at agreed-upon targets for revenue, gross margin, utilization, staffing, bench level, and engagement score, etc.
- Creates and maintains a highly engaged, high-performing team environment through mentoring, coaching, and professional development.
- Timely reports on practice performance (financial, operational, pipeline) to TCS leadership for business reviews.
What You Bring
- Minimum 15 years of progressive experience in organizational change management, with at least 10 years in a leadership or practice-building capacity within a consulting or professional services environment.
- Certified Change Management Professional (e.g., Prosci® ADKAR, ACMP CCMP, or equivalent recognized methodology).
- A level of education, training, and experience equivalent to a Bachelor's degree in Organizational Development, Business Administration, Human Resources, Psychology, Communications, or a related discipline.
- Proven track record of building and scaling consulting practice, including revenue generation, team recruitment, methodology development, and go-to-market strategy.
- Experience delivering concurrent multi-stakeholder engagements, including resource allocation, utilization management, and subcontractor/partner oversight.
- Provide effective leadership to create a highly engaged, high-performance team.
- Effective client and stakeholder management to deliver client projects, establish partnerships and grow the practice.
Preferred Skills and Qualifications
- Multiple change management certifications (e.g., Prosci® + CCMP, or Prosci® + Lean Change Management).
- Experience working within or alongside Maximus international capabilities and adapting global methodologies for the Canadian market.
- Familiarity with Government of Canada procurement processes (PSPC, SSC, ProServices, TSPS) and provincial equivalents.
- Experience in adjacent disciplines such as communications, training & learning design, user experience, or organizational design.
- Bilingual (English and French) is considered a strong asset.
- Experience with digital adoption platforms and change analytics tools.
Other
This role may require working beyond standard business hours to meet deadlines, support deployments, and monitor or follow up on time-sensitive issues.
What We Offer
We are invested in the overall health and future of our employees, and are proud to offer many benefits, including:
- Competitive, market-aligned compensation
- Comprehensive employer-paid benefits starting on day one
- Generous paid vacation
- Employer-supported Group Retirement Savings Plan
- Flexible hybrid and remote work options across Canada
- Flexible scheduling to support work-life balance and personal commitments
- Access to an Employee and Family Assistance Program (EFAP)
- Wellness resources, including Headspace
- Opportunities for professional growth and development
- Employee recognition programs and team events
Additional Application Information
We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If assistance is required, please contact [email protected]
This posting is for 1 current, active vacancy. Automated tools, including artificial intelligence, may be used to support the screening and assessment of applications.
EEO Statement
Maximus is passionate about our employees and place their well-being at the center of our people strategy. We are committed and proud to build a workforce that reflects the communities we serve. We value diversity, equity and inclusion and invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, ethnic and cultural origins, sexual orientations, veterans and gender identities recognizing that this is paramount for the growth and success of our organization.
Minimum Salary
$150,000.00
Maximum Salary
$210,000.00
