Location: The Tooth Corner at Westford Plaza
Position: Full-TimeWe are seeking an experienced, organized, and motivated Dental Receptionist / Team Lead to join our growing practice. This is an excellent opportunity for a confident dental professional who thrives in a fast-paced environment, enjoys leading by example, and is committed to delivering an exceptional patient experience.As the first point of contact for our patients, you will play a key role in ensuring the front office operates efficiently while supporting the clinical team and helping the practice achieve its scheduling and production goals.
QualificationsRequired:
- Minimum 2 years of experience as a dental receptionist in a Canadian dental practice.
- Strong knowledge of dental terminology, procedures, insurance, and treatment planning.
- Demonstrated ability to present treatment plans and help patients move forward with recommended care.
- Proven track record of maintaining productive, full schedules through effective scheduling and patient communication.
- Excellent organizational, communication, and customer service skills.
- Ability to think quickly, prioritize tasks, and adapt to changing situations.
- Fast learner with strong attention to detail.
- Professional, positive, and team-oriented attitude.
Assets:
- Experience using Paradigm dental practice management software.
- Previous leadership or team lead experience.
Key Responsibilities
- Welcome patients and provide an outstanding customer service experience.
- Manage a productive schedule by minimizing gaps and optimizing provider time.
- Coordinate appointments, recalls, and treatment scheduling.
- Present treatment plans and discuss financial arrangements with patients.
- Process insurance claims and assist patients with benefit inquiries.
- Support and mentor front desk team members while helping maintain efficient daily operations.
- Communicate effectively with the clinical team to ensure seamless patient care.
- Assist with administrative projects and contribute to continuous improvement initiatives.
What We're Looking For:
The ideal candidate is proactive, solution-focused, and enjoys taking ownership of their role. You are someone who remains calm under pressure, anticipates the needs of both patients and the team, and takes pride in keeping the schedule full and the practice running smoothly.If you are an experienced dental receptionist ready to take the next step in your career, we'd love to hear from you.
To apply, please submit your resume along with a brief cover letter outlining your dental experience and why you would be a great fit for our team.
Wage: TBD based on experience
Start date: ASAP
Pay: From $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Flexible schedule
- On-site parking
- Paid time off
Ability to commute/relocate:
- Scarborough, ON M1R 5G4: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental Receptionist: 2 years (required)
Work Location: In person
