Overview
DSM Pacific Star Inc. is a growing B2B wholesale company serving jewellery retailers across Canada, the USA, Australia, and other international markets. We pride ourselves on exceptional customer service, innovative business solutions, and building long-term relationships with our clients.
We're looking for a motivated, organized, and tech-savvy Administrative & Office Coordinator to support our daily operations. This is an excellent opportunity for someone who enjoys administration, customer service, basic accounting, marketing, and using AI tools to work more efficiently.
Responsibilities
- Perform general administrative and office support duties
- Handle basic bookkeeping, invoicing, and accounting tasks
- Maintain accurate records, spreadsheets, and digital files
- Support day-to-day office operations and administrative workflows
- Answer emails, phone calls, and customer inquiries professionally
- Build and maintain strong customer relationships
- Follow up on customer orders, invoices, and outstanding items
- Update CRM and customer databases
- Assist with basic social media and marketing initiatives
- Identify opportunities to improve workflows using AI and automation tools
- Support management with packaging, shipping and other office tasks as needed
Qualifications
- Prior office experience in administrative or clerical roles is preferred
- Strong communication skills, both verbal and written, with excellent phone etiquette
- Ability to handle multiple tasks efficiently while maintaining attention to detail
- Familiarity with sales, vendor management and budgeting procedures
- High attention to detail and accuracy
- Comfortable using Microsoft Office (Excel, Word, Outlook)
- Interest in marketing and customer relationship management
- Comfortable using AI tools such as ChatGPT, Canva AI, or similar tools
- Self-motivated with the ability to work independently in a hybrid environment
- Professional, reliable, and customer-focused
Preferred Skills
- Experience with basic accounting system
- Experience using CRM systems
- Familiarity with email marketing platforms such as Hubspot
- Basic graphic design skills using Canva or Adobe suite
- Valid Class 5 driver's licence (an asset)
What We Offer
- Hybrid work environment
- Flexible schedule (20 hours per week)
- Friendly and supportive team culture
- Opportunity to learn AI-powered business tools and modern office technology
- Exposure to sales, marketing, business operations, and customer relationship management
- Career growth opportunities as the company expands
- Employee discounts on jewellery
If you're organized, proactive, enjoy working with people, and are excited to use technology and AI to improve business operations, we'd love to hear from you.
Please send your resume and a short cover letter telling us why you'd be a great fit for our team.
Pay: $18.75-$22.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- On-site parking
Ability to commute/relocate:
- Langley, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work 20 hours per week in a hybrid role?
- How soon can you start?
Work Location: Hybrid remote in Langley, BC
