About Us
Quality Inn Chatham is a 43-room hotel proudly serving travelers, business guests, and families visiting Chatham-Kent. We're a locally operated property focused on delivering clean, comfortable stays and friendly, reliable service.
The Role
As the first point of contact for our guests, you'll set the tone for their entire stay. You'll handle check-ins and check-outs, answer inquiries, and make sure every guest feels welcome from the moment they walk through the door.
Responsibilities
- Greet guests and process check-ins/check-outs efficiently and accurately
- Manage reservations by phone, email, and online booking channels
- Process payments, balance the cash drawer, and complete shift reports
- Respond to guest questions, requests, and concerns promptly and professionally
- Communicate with housekeeping and maintenance to ensure rooms are guest-ready
- Follow brand standards and property procedures, including safety and security protocols
- Maintain a clean environment
What We're Looking For
- Strong customer service and communication skills
- Comfortable with computers; experience with a hotel property management system (e.g., Choice Advantage/OPERA) is an asset
- Reliable, punctual, and able to work independently during quieter shifts
- Previous hotel, hospitality, or retail experience preferred but not required — we'll train the right person
- Availability for evening, weekend, and holiday shifts
What We Offer
- Competitive hourly wage based on experience
- Flexible scheduling
- On-the-job training and growth opportunities within a growing hospitality group
- Employee discounts at Choice Hotels properties worldwide
Pay: From $18.00 per hour
Work Location: In person
