About ViHome
ViHome specializes in real estate management services. We are dedicated to providing efficient, convenient, and professional rental solutions, helping clients find their ideal residential and commercial spaces. Our portfolio currently includes 50 residential units (across both long-term and short-term rentals) and is projected to grow to over 200 units within the next two years.
We are building a lean, high-performance team and are seeking a Residential Property Manager to lead and scale our property management platform.
This is a unique opportunity to join a high-growth platform at an early stage and play a key role in shaping operations.
Responsibilities
Tenant & Guest Operations
- Manage all tenant and short-term guest communications across platforms (Airbnb, direct rental, etc.)
- Handle full guest lifecycle on Airbnb: pre-arrival coordination, check-in instructions, in-stay support, and check-out arrangements
- Ensure timely and professional responses to all inquiries, issues, and emergencies
- Maintain high service quality for short-term stays (cleaning coordination, turnover readiness, guest experience)
- Identify and convert suitable short-term guests (e.g. 10–28 day stays) into long-term rental opportunities
Airbnb Platform Operations
- Operate and maintain Airbnb listings, including calendar management, pricing updates (based on guidance), and booking coordination
- Monitor listing performance and occupancy; ensure listings remain active, accurate, and competitive
- Handle guest reviews, ratings, and platform communication to maintain strong account performance
- Ensure smooth operational flow of incoming and outgoing guests
Leasing & Conversion
- Manage inquiries from multiple channels (Airbnb, Xiaohongshu, direct leads)
- Coordinate and conduct showings (especially for KPLEX and room rentals)
- Follow up with leads and drive leasing conversion
- Support transition from short-term to long-term tenants where applicable
- Track basic leasing pipeline (inquiries → showings → conversions)
Maintenance & Property Operations
- Respond to maintenance requests and emergencies in a timely manner
- Coordinate repairs and vendors (cleaning, contractors, etc.)
- Conduct basic unit checks during turnover and ensure readiness
- Flag issues and suggest necessary repairs or improvements
Rent Collection & Coordination with Finance
- Track lease timelines (start dates, renewal dates, payment schedules)
- Follow up with tenants on upcoming payments and renewals
- Coordinate closely with finance to ensure accurate rent tracking and reconciliation
- Maintain organized records of tenant status and payment timelines
Requirements
- 1–3 years of experience in residential property management and leasing
- Strong attention to detail with the ability to remain composed in tenant-facing situations
- Familiar with Yardi
- Excellent communication and problem-solving skills
- Highly organized with the ability to manage multiple priorities in a fast-paced environment
- Working knowledge of the landlord/tenant legislation and property management best practices
- Comfortable collaborating with finance team to handling rent collection, tenant issues, and maintenance coordination
- Valid driver’s license and access to a vehicle for travel between sites
Compensation & Benefits
- Salary: $50,000-70,000 (commensurate with experience)
- Tentative performance-based bonus tied to leasing activity
- Flexible working arrangements
- Collaborative, entrepreneurial team environment
- Opportunity for hands-on experience and growth within Toronto’s rental housing market
Pay: $50,000.00-$70,000.00 per year
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
