Find Your Spot at Humber
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.
To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.
If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.
Job Details:
Position Title: Residence Operations Coordinator
Status: Full-Time Support
Hours: 40 hours per week
Faculty/Department: Student Housing
Campus/Location: Lakeshore Campus (with occasional work at the North Campus based on operational needs)
Salary: Payband G; Salary Range: $34.60 - $39.93; Starting Salary: $34.60
Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.
About Student Housing at Humber:
Student Housing is dedicated to enriching life at Humber by delivering inclusive, innovative, and industry-leading services. Guided by a commitment to a student- centered experience, we strive to create an environment where every interaction enhances the vibrancy of our community.
With just over 1,750 bed spaces across two campuses and five buildings, our self-operated residence provides a supportive home-away-from-home for students throughout the academic year and summer. We operate 24/7, nearly 365 days a year, ensuring students have access to safe, affordable housing and the support they need to thrive. The December midyear break offers a unique opportunity for our team to take a brief pause, recharging before we welcome students and staff back to our vibrant community for the remainder of the academic year.
Within Residence Services, our dedicated team oversees key portfolios: Residence Admissions, Off Campus Housing, Residence Operations, Front Desk & Summer Operations, and Residence Life. Together, we deliver exceptional service and foster a connected, inclusive, and thriving living environment.
About the Residence Operations Coordinator Role:
The Residence Operations Coordinator ensures that residence operational standards are upheld, including cleaning, pest control, and access control, by providing functional guidance to the Residence Operations team, including the Residence Operations Assistant, Environmental Services Assistants, Night Operations Assistants, and student staff.
The role includes monitoring the performance of contractors, including cleaning and pest control services, to ensure compliance with contractual obligations. The incumbent coordinates and communicates activities with the Front Desk Coordinator, Maintenance Coordinator, and Facilities staff, etc. as needed, while supporting the entire Residence Operations team in completing work assignments and maintaining efficient operations.
Responsible for ensuring year round cleanliness of the residence buildings by:
Conducting daily inspections, monitoring cleaning to ensure standards are maintained
Coordinating work assignments and cleaning schedules for the operations team using pre-developed task lists
Facilitating student staff recruitment, hiring, and training.
Scheduling and coordination of student staff according to operational needs
Monitoring performance of cleaning contractor against tender specification. Communicating with cleaning contractor supervisor as required and reporting any issues to the Manager, Residence Operations
Conducting monthly meetings to provide ongoing training on procedures and policies, address any issues, recognize staff achievements, and offer opportunities for staff feedback
Coaching and providing regular functional guidance to staff, ensuring that operations procedures and processes are current and are being practiced daily
Referring performance concerns regarding operations to the Manager, Residence Operations for appropriate follow up
Coordinating and delivering hotel-style housekeeping and linen services during conference season, collaborating with the Front Desk operations team to ensure guest needs are met
Planning for special projects, such as move-in and move-out, open houses, flu season cleaning and other special events as outlined by the Manager, Residence Operations
Seeking recommendations and obtaining pricing proposals for housekeeping products and equipment, including those related to linen and laundry services.
Completing the requisitioning process for supplies and consulting with Purchasing for guidance on issues that may arise
Developing, implementing, and documenting efficient cleaning techniques and regularly reviewing and updating Residence Operations manuals to ensure they reflect current procedures and requirements
Monitoring room inventory for repairs and replacements (beds, chairs, appliances, and mattresses), contract linen cleaning services, and cleaning product suppliers.
Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping service
Communicating with various residence staff, including but not limited to the Residence Admissions Coordinator, Front Desk Coordinator, and Residence Managers
Overseeing recycling and waste collection processes, ensuring clean and organized loading dock areas, and reporting cleanliness concerns, including from food services, to the relevant departments
Overseeing the regular maintenance and operational efficiency of all housekeeping equipment, including vacuums, floor machines, and related devices. Ensure timely inspections, troubleshooting, and repairs to optimize performance, extend equipment lifespan, and prevent downtime
Maintaining lounge, study, common kitchen, and cafeteria furniture to ensure cleanliness and functionality
Monitors all damages and assesses charges as required by:
Coordinating all room inspections using appropriate software, compile damage charges based on inspection outcomes, set guidelines, and prior experience to ensure fair and consistent assessments
Obtaining damage repair assessments and cost estimates from the Maintenance Coordinator and or Facilities team, as required
Collaborating with Residence Life on student-related damage issues,
Ensuring consistent documentation of common area damages to facilitate timely repairs, accurate community billing and promoting accountability
Responsible for minor maintenance issues by:
Maintaining the building locks and access control system, including responsibility for card access levels, updating locks, replacing batteries, and coordinating lock-related work with contractors
Responding to work orders, which may include tasks such as lightbulb changes, furniture repairs, pest control, and other minor maintenance duties
Following up on elevator service calls and monitoring issues regarding elevator usage, including vandalism, with Residence Life
Maintaining security equipment by collaborating with the department of Public Safety to ensure all security cameras are operational. Additionally, communicating with security equipment vendors to ensure door alarms and hardware are functioning efficiently
Coordinating both preventative and reactive treatment with approved pest control company, ensuring that preventative measures are appropriate based on seasonal factors and activity. Monitoring performance of pest control contractor against tender specifications
Monitoring laundry machines and contacting service providers when machines are not operating as required
Performing basic troubleshooting for maintenance issues, such as plunging toilets or turning off valves in the event of a leak, and implementing temporary solutions in the absence of Facilities staff until a permanent fix can be arranged
Coordinating preventative maintenance and annual projects, including but not limited to, filter changes, battery replacements, canine bed bug inspections, carpet cleaning, and mattress or furniture replacement programs
Collaborating closely with Facilities Management to resolve maintenance issues, providing support where needed and ensuring smooth coordination between teams for timely problem-solving
About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success! If this sounds like you, keep reading:
Education
One (1) Year certificate or equivalent in Facilities Management, Hospitality Management, Property Management, or related field
Experience/Skills
Progressive experience in a housekeeping or maintenance department within a hotel, hospital, or post-secondary institution, including experience coordinating a team, for example, as a team lead.
At Humber College we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!
What’s In it for you?
An opportunity to have an impact with a post-secondary institution, poised to do great things.
Diverse, hard-working, committed team of people who care about each other.
Tools and technology that will allow you to succeed at your job.
Amazing perks
Highly supportive work culture
We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment. Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.
Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.
Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ([email protected]).
