The Medical Office Assistant (Remote) plays a key role in supporting day-to-day administrative operations within the program. This position is responsible for providing high-quality clerical and administrative support, maintaining accurate data, and ensuring efficient communication between patients, healthcare providers, and internal teams.
Key Responsibilities:
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Provide cross-functional administrative support, including data processing, report preparation, meeting coordination, and general office management.
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Manage inbound communications (calls, emails, faxes) promptly and professionally.
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Maintain accurate and complete records in electronic medical record (EMR) and database systems.
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Prepare and distribute program documents and materials as needed.
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Support field and clinical staff with administrative and documentation needs.
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Ensure data integrity and consistency through regular review and updates.
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Process and report Adverse Events/Serious Adverse Events (AE/SAE) in compliance with established SOPs.
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Perform additional administrative duties as assigned.
Requirements:
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Previous experience in a medical office or patient support program is a strong asset.
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Excellent communication, organization, and customer service skills.
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Strong attention to detail and accuracy in data entry and documentation.
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Proficient in Microsoft Office, electronic databases, and phone systems.
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Ability to multitask and adapt effectively in a fast-paced environment.
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Demonstrated ability to handle confidential information with discretion.
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A proactive team player who can also work independently with minimal supervision.
