IT Support Specialist
Media 6 IMG is a well-established manufacturing company with over 25 years of experience specializing in custom cabinetry and millwork in South Mississauga. We manufacture retail fixtures for clients across North America using wood, melamine, plastic laminates, acrylics, and metal.
We pride ourselves on innovation, quality craftsmanship, and exceptional customer service. As a progressive and forward-thinking organization, we value initiative, accountability, and continuous professional growth.
We are currently seeking a motivated and technically skilled IT Support Specialist to join our team.
Position Overview
This role is ideal for someone with strong technical troubleshooting skills, hands-on IT experience, and a desire to grow within the organization. You will provide day-to-day support to users across multiple locations while helping maintain and improve IMG’s IT systems and infrastructure.
Responsibilities
- Provide technical support in person, by phone, email, and remote support tools
- Support users across a multi-site client/server and VPN environment
- Install, configure, and troubleshoot:
- Desktop and laptop systems
- Printers and mobile devices
- Routers, switches, modems, and Wi-Fi access points
- TCP/IP and VPN connectivity
- Maintain hardware and software inventory records
- Administer and document:
- User access and security permissions
- Software licensing
- Hardware inventory
- Assist with system security, backup, and data recovery procedures
- Configure and support Android and iPhone devices
- Create and maintain IT documentation, procedures, and policies
- Support onboarding of new employees, including workstation setup and orientation
- Escalate complex issues when appropriate
- Assist with infrastructure and network projects, including:
- Cable runs
- Mounting network cabinets and A/V equipment
- Access point, camera, and NVR installations
Qualifications & Skills
Required
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience supporting workstations, computer hardware, and peripherals
- Knowledge of:
- Microsoft operating systems
- Microsoft 365 and Teams
- Network fundamentals and administration
- Strong communication, organization, and documentation skills
- Ability to work independently and collaboratively in a fast-paced environment
- Ability to manage multiple priorities and meet deadlines
- Professionalism and a high level of confidentiality
Preferred / Assets
- Experience configuring and troubleshooting routers and switches
- Basic SQL and database knowledge
- Experience working in an MRP/MSP environment
- Experience supporting manufacturing or multi-site environments
- Certifications such as:
- CompTIA A+
- Network+
- Microsoft certifications
Schedule & Work Environment
- Monday to Friday, 9:00 AM – 5:00 PM
- Occasional evening or weekend work may be required
- Support provided across three nearby Mississauga locations
- Valid driver’s license and personal vehicle required (mileage reimbursed)
Compensation & Benefits
- Competitive compensation based on experience
- Opportunities for professional development and technical training
- Career growth opportunities within the organization
- Exposure to infrastructure, networking, and systems administration projects
Career Growth
IMG is committed to long-term employee development. This role provides opportunities to expand your technical expertise, take on increasing responsibilities, and progress into senior IT or management positions over time.
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Extended health care
- On-site parking
Work Location: In person
