Sales Associates are responsible for providing exceptional customer service and promoting our range of vaping products and accessories. This role involves engaging with customers, educating them about products, and ensuring a positive shopping experience. The ideal candidate is enthusiastic, knowledgeable about retail sales, and skilled in communication, with the ability to work in a fast-paced environment.
Duties
- Greet customers warmly and assist them in selecting vaping products, accessories, and related merchandise
- Provide product knowledge and recommendations to enhance customer satisfaction
- Operate POS systems accurately for transactions including cash handling and credit card processing
- Upsell products and promote special offers to maximize sales opportunities
- Maintain organized merchandising displays and ensure the store is well-stocked
- Manage inventory levels and assist with stock replenishment
- Handle customer inquiries professionally both in person and via phone or online communication
- Perform basic administrative tasks such as filing sales records and updating product information
- Ensure compliance with store policies and safety regulations, including proper handling of products
Skills
- Excellent communication skills in English; bilingual abilities in French or other languages are a plus
- Strong customer service orientation with the ability to engage diverse clientele
- Proficiency in Microsoft Office applications, especially Excel, for record keeping and reporting
- Experience with retail sales, cashiering, POS systems, and computer operation
- Basic math skills for cash handling and transaction accuracy
- Organizational skills to manage merchandising, stock levels, and administrative tasks efficiently
- Ability to perform heavy lifting when needed for stock movement or display setup
- Time management skills to prioritize tasks effectively in a busy environment
- Leadership qualities to assist team members when necessary and contribute to a positive team atmosphere
- Knowledge of vaping products, industry trends, and merchandising techniques is preferred but not required; training will be provided
This position offers an engaging work environment where passion for the industry combined with strong sales skills can thrive. Candidates should be proactive, personable, and committed to delivering excellent customer experiences.
Benefits:
Experience:
- Cashiering: 1 year (preferred)
- Retail sales: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
