About Us
For over 40 years, Technicare has been one of Canada's leading professional photo labs, trusted by photographers, artists, businesses, and creative professionals across the country to produce exceptional printed products.
We're more than a print shop. We're a team of craftspeople, problem solvers, and innovators who take pride in delivering work that our customers can't wait to hang on their walls.
As we continue to grow, we're looking for an experienced leader who wants more than just another management position. This role is an opportunity to become a key part of our leadership team, helping shape our operations, lead an incredible staff, improve processes, and play an important role in the future of the business.
If you're someone who enjoys building efficient systems, leading great people, solving challenges, and delivering an exceptional customer experience, we'd love to meet you.
Position Summary
The Production & Customer Experience Manager is a hands-on leadership role responsible for helping oversee the daily operations of one of Canada's busiest professional photo labs.
Working alongside the General Manager, you'll lead production teams, support customer experience, improve workflow efficiencies, mentor staff, and help ensure every order leaving our facility meets the quality standards Technicare has become known for.
This position offers significant opportunity for professional growth as you become an integral part of our leadership team and help guide the continued success of the business.
Key Responsibilities
- Assist with the day-to-day management of photo lab operations.
- Lead and support staff to ensure high levels of productivity and customer service.
- Coordinate production schedules and prioritize workflow to meet deadlines.
- Train, mentor, and develop team members.
- Handle customer inquiries, concerns, and special requests professionally.
- Assist with hiring, scheduling, and performance management.
- Ensure quality control standards are maintained across all products and services.
- Qualifications
- Previous supervisory or management experience.
- Strong leadership and team-building skills.
- Excellent communication and customer service abilities.
- Highly organized with strong attention to detail.
- Ability to multitask and prioritize in a busy environment.
- Proficient with computers and standard business software.
- Experience in photography, photo finishing, printing, graphic design, or a related industry is considered a strong asset.
- Problem-solving mindset and ability to work independently.
- What We Offer
- Competitive salary based on experience.
- Comprehensive benefits package.
- How to Apply Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for our team.
Pay: From $62,500.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Work Location: In person
