Position Title: Recreation Attendant
Location: 75 White Point #2, Hunts Point, Nova Scotia, Canada
Reports To: Recreation, Leisure & Retail Manager
Resort Division: Resort Services
Employment Type: Full-Time
Position Overview:
Promoting a fun and relaxing environment for our guests, this role reports directly to the Recreation and Leisure Manager or Recreation Supervisor. Is responsible for maintaining the recreation areas for guests and assists the Recreation Department in facilitating recreation activities during peak times.
Key Responsibilities:
- Providing efficient, attentive and friendly service to the guest
- Adherence to established standards
- Supervising and Ensuring staff are following established standards
- Practices good customer relations and suggestive selling
- Quality of grooming
- Quality of friendliness and sensitivity to guests' needs
- Quality of service provided
- Degree of guest acceptance and satisfaction
- Quality of coordinating with peers and results achieved
Qualifications:
- WHMIS
- First Aid
- Providing direct guest services in the work area
- Maintaining cleanliness of the work area
- Programming in the work area
- Reports to work on time and in full uniform
- Follows established sign in/out procedures
- Knowledge of services offered in the hotel
- Maintains staff adherence to established standards
- Maintains staffing levels and provides training
- Maintenance and cleanliness of work area (pools, change rooms, corridors, and grounds)
- Maintains guest adherence to regulations of areas
- Maintenance and cleanliness equipment and storage spaces
- Maintenance and organization of recreation supplies
- Greeting guests in a friendly manner
- Other duties as assigned by management
- Informs manager of guest comments promptly
- Appearance and Grooming including name tag
- Service
- Arranges and cleans furniture, fixtures, equipment
- Ensures cleanliness of areas
- Provides towel service for pool deck
- Removes any abandoned debris, clothing, towels from area
- Removes excess water from floors
- Maintains supply inventory
- Maintains games room equipment and replace as necessary
- Maintains boathouse equipment and replace as necessary
- Schedules and trains staff according to established standards
- Programming
- Plans area activities
- Implements activities
- Evaluates activities
- Use of Social Skills
- Greets guests
- Addresses guest
- Conversing with guest
- Answering the telephone
- Dealing with complaints
- Dealing with difficult customers
- Working harmoniously with colleagues and management
- Dealing with accidents to guests and staff
- Orientation
- Property information
- Knowledge of hotel and other facilities
- Knowledge of management structure
- Knowledge of management's and employee rights
- Knowledge of work schedule
- Knowledge of employee benefits
- Knowledge of fire procedures
- Knowledge of accident hazards
- Knowledge of health and safety regulations
- Knowledge of liquor laws
- Assists in other areas of department as requested
- Assists in other areas of hotel as requested
- Attends department/training meetings
- Reporting
- Verbal
- Journal
Working Conditions:
● Must be able to work flexible hours including days, evenings, nights, weekends and holidays
● Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
● Stand, sit or walk for an extended period of time or for an entire shift
● Reach overhead and below the knees, including bending, twisting and pulling
● Move over sloping, uneven or slippery surfaces
White Point Peach Resort is an equal opportunity employer committed to hiring a diverse workforce. WPBR is also committed to providing accommodation for people with disabilities. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. Please contact the Human Resources department with any accommodation requests.
Pay: $17.00-$17.75 per hour
Application question(s):
- Are you a Canadian Citizen, Permanent Resident or have a valid 2 year work permit?
Work Location: In person
