Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences.
This position is located within the Neonatal Intensive Care Unit (NICU) Department.
Is this you?
Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.
Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.
You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your skill in navigating challenging situations with professionalism and accuracy, coupled with your ability to prioritize effectively, will be invaluable in this role.
About our NICU
The NICU consists of 2 levels of specialized care: Level III and Level II. The NICU has 62 beds and provides care for infants who require assisted ventilation, intravenous nutrition, intensive cardiorespiratory monitoring and/or close nursing and medical care. Each year our team provides care for approximately 1,100 neonates. Family Integrated Care (FICare) is the philosophy that guides how we provide care for the infants in our NICU. This means parents are viewed as an integral part of the NICU team providing active care for their infant, instead of being in a passive support role.
In this role you will:
- Receive, greet and screen patients/families/visitors arriving to the unit
- Coordinate admissions, discharges and transfers within and external to the department
- Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
- Compile patient information and disassemble charts for Health Records
- Oversee patient charts on the unit and for quality assurance purposes
- Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
- Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
- Provide customer service to patients and visitors by answering questions and assisting with wayfinding
- Coordinate the sterilization or repair of medical and office equipment.
- Collaborate with the Help Desk and Building Services around routine maintenance and requests
- Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
- Assist with the orientation of new Ward Clerks
- Perform other duties consistent with the job classification as required
