Job Overview
The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.
Role and Responsibility
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food to serve to guests.
- Estimate and order ingredients and supplies required for meal preparation.
- Establish work schedules and ensure staff follow procedures.
- Maintain records of stock, sales and wastage and report to management.
- Train staff in job duties, and sanitation and safety procedures and ensure skill transfer to new employees.
- Ensure that food and service meet quality control standards and corporate brand standards.
- Deal with cash, opening and closing procedures with accuracy.
- Ensuring customer satisfaction and resolving issues as required.
- Maintain a climate relationship between team members.
- May have to take customer orders from customers and perform duties of Food Counter attendant when required.
As a qualified candidate, you fulfill the following criteria:
- Take the initiative to learn and execute the Tim Hortons standards;
- Be available 24/7 for shifts as operations dictate
- Demonstrate a passion for guest service and creating exceptional guest experiences
- Pride yourself on building relationships with guests and your team
- Have strong operational experience
- Have excellent communication skills
- Have a passion for coaching and mentoring
- Have a desire to gain experience to help you be successful in your career
Pay: $22.00-$23.00 per hour
Application question(s):
- Are you legally allowed to work in Canada? Yes or No
- Are you legally allowed to work for this employer and at this location? yes or no
- Will you need the employer to support a new work permit or LMIA now or in the future? Yes or No
Experience:
- Quick service & fast food restaurant: 1 year (required)
Work Location: In person
