The Cluster Sales Manager is responsible for driving revenue growth across the Kingston Cluster by developing new business opportunities, managing client relationships, and maximizing market share within assigned market segments. This position plays a key role in achieving revenue goals, increasing occupancy, and delivering exceptional client experiences while supporting the overall success of Easton’s Group of Hotels.
Reporting to the Director of Sales, the Cluster Sales Manager works closely with hotel leadership and operations teams to ensure seamless service delivery and successful execution of client events and business opportunities.
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Manage sales efforts within assigned market segments for the Kingston cluster of hotels.
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Develop and execute sales strategies designed to increase market share, occupancy, and revenue across all properties.
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Identify, solicit, and secure new business opportunities through proactive prospecting, networking, outside sales calls, and relationship building.
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Develop and maintain strong relationships with corporate clients, organizations, associations, and community partners.
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Negotiate and execute contracts while ensuring pricing and terms align with market conditions and company objectives.
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Monitor and achieve weekly, monthly, quarterly, and annual revenue and sales activity goals.
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Assist with revenue forecasting, budgeting, and market analysis.
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Track segment performance and implement corrective actions when necessary to achieve or exceed targets.
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Collaborate with hotel operations teams to ensure successful planning and execution of client events, group stays, and special arrangements.
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Maintain accurate client records, sales reports, and account information within company systems.
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Utilize sales tools, CRM platforms, and reporting systems to support forecasting and business development activities.
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Represent the hotels at networking events, trade shows, industry conferences, and community functions.
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Promote teamwork and quality service through daily communication and coordination with Operations, Revenue Management, Food & Beverage, Front Office, and Executive Leadership teams.
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Follow all Company, Brand, and Sales Standards.
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Perform other duties as assigned and may serve as Manager on Duty when required.
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College diploma or University degree in Business, Hospitality, Sales, Marketing, or a related field.
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Previous hotel sales experience is strongly preferred.
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Proven ability to develop business relationships and achieve sales targets.
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Strong negotiation, presentation, and communication skills.
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Self-motivated with excellent organizational and time-management abilities.
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Ability to manage multiple priorities while meeting deadlines.
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Proficiency with Microsoft Office and CRM or sales management systems.
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Must speak fluent English; additional languages are considered an asset.
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Valid driver's license and reliable transportation may be required.
This position requires the ability to:
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Travel regularly between cluster properties and client locations.
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Carry or lift items weighing up to 25 lbs.
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Remain seated or stationary for extended periods.
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Operate computers, mobile devices, and office equipment.
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Attend client meetings, networking events, trade shows, and industry functions.
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Occasionally work evenings, weekends, and holidays based on business needs.
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Competitive salary and incentive opportunities.
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Group benefits for eligible employees.
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Employee Assistance Program (EAP).
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RRSP program for eligible employees.
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Marriott hotel discounts worldwide.
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Endless discounts with brands such as Apple, Shell, Ninja, Shark, Dyson, PC Optimum, home and car insurance, and many more.
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Complimentary meals during shifts when applicable.
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Free on-site parking.
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Opportunities for advancement within Easton’s Group of Hotels and Marriott International.
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Ongoing professional development and leadership training.
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Exposure to multiple hotel brands and market segments within a growing hospitality organization.
As a leader within the organization, the Cluster Sales Manager is responsible for supporting and promoting a safe and healthy workplace in accordance with the Occupational Health and Safety Act (OHSA), company policies, and all applicable regulations. Responsibilities include:
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Ensuring compliance with health and safety policies, procedures, and safe work practices.
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Identifying, reporting, and assisting in the correction of workplace hazards and unsafe conditions.
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Supporting employee training and awareness related to workplace safety.
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Participating in accident and incident investigations as required.
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Cooperating with the Joint Health and Safety Committee and supporting workplace safety initiatives.
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Taking every reasonable precaution to protect employees, guests, contractors, and visitors.
Easton’s Group of Hotels is committed to providing accommodations for applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to meet your needs.
At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.
