Alto is currently recruiting a full-time Account Manager to work in Saskatoon, SK.
We are a start-up company making the process of finding home and respite care safer, more affordable, and more convenient. We are looking for an individual who believes in the importance of our mission and is excited about the opportunity to help Canadians access the home and respite care they need.
The Account Manager will be responsible for managing and growing relationships with Alto’s users and partners, ensuring high retention and satisfaction, and driving account growth through proactive engagement, upsell, and advocacy. As with any startup, a willingness to wear many hats and help out where needed is essential.
Why work for us?
- Alto is an impact-driven organization. When you join our team, you’re helping make a meaningful difference in the lives of Canadian families.
- We value our employees and their opinions. We have a diverse team from varied backgrounds and believe each team member brings unique insight.
- Fun Fridays — every Friday we leave two hours early to spend time with coworkers or doing something that brings us joy.
- Day Off Incentives — we provide extra paid time off when we hit our targets.
Duties and Responsibilities
- Serve as the primary point of contact for assigned accounts; build and maintain strong, long-term client relationships.
- Onboard new users and partners to Alto, ensuring smooth adoption and time-to-value.
- Proactively monitor account health, usage, and engagement; identify risks and opportunities and act to improve retention.
- Drive account growth through upselling, cross-selling, and renewing services aligned with customer needs.
- Use communication tools (email, Zoom, phone) to address customer needs, resolve issues, and deliver value.
- Coordinate internally with product, operations, and support teams to advocate for customer needs and implement improvements.
- Maintain accurate account data and activity records in the CRM; produce regular account reports and forecasts.
- Develop and distribute educational and informative materials (PDFs, blog posts, videos) to support account success.
- Collect customer feedback and inform leadership on account status, trends, and recommendations for product or service enhancements.
- Support customer recognition programs and initiatives that increase loyalty and advocacy.
Qualifications
- Post-secondary graduate preferred.
- 2+ years of experience in account management, customer success, or related client-facing role.
- Demonstrated ability to manage multiple accounts, prioritize tasks, and drive outcomes.
- Excellent English, both written and verbal.
- Experience working with people from diverse backgrounds and fostering a supportive team environment.
- Criminal Record Check with the Vulnerable Sector.
- A desire to learn and adapt — in a startup environment we’re all learning every day.
- Willingness to try new things, pitch ideas, and take initiative to improve processes and outcomes.
If you’re passionate about helping families access better care and enjoy building strong customer relationships, we’d love to hear from you.
Pay: $40,930.24-$52,764.00 per year
Benefits:
- Casual dress
- Employee stock purchase plan
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off
Work Location: In person
