Operations Manager — Kart TrackAbout the Role
We are seeking a hands-on, organized, and safety-focused Operations Supervisor to oversee the day-to-day operations of our kart track. This role is responsible for ensuring a smooth guest experience, maintaining high safety standards, leading frontline staff, coordinating track activity, and supporting the overall performance of the facility.
The ideal candidate is a strong people leader who thrives in a fast-paced environment, enjoys problem-solving in real time, and understands the importance of delivering both fun and safe racing experiences.
Key ResponsibilitiesDaily Operations
- Oversee day-to-day track operations, including race flow, bookings, staffing, opening and closing procedures, and guest service.
- Ensure all activities run safely, efficiently, and on schedule.
- Monitor track activity and respond quickly to operational issues, delays, incidents, or customer concerns.
- Maintain a clean, organized, and professional facility at all times.
Team Leadership
- Supervise, train, schedule, and support track staff, race marshals, front desk team members, and other operational employees.
- Set clear expectations for safety, service, punctuality, and professionalism.
- Provide coaching, feedback, and performance support to team members.
- Help build a positive, accountable, and team-oriented workplace culture.
Safety and Compliance
- Enforce all track safety rules, operating procedures, and guest requirements.
- Ensure staff are properly trained on safety protocols, emergency procedures, kart operation, and customer management.
- Document and report incidents, maintenance concerns, guest issues, and safety risks.
- Work proactively to identify and reduce operational risks.
Customer Experience
- Ensure guests receive a welcoming, professional, and memorable experience from arrival to departure.
- Resolve guest concerns calmly and effectively.
- Support private events, group bookings, parties, leagues, and corporate events.
- Look for ways to improve the customer journey and increase repeat visits.
Equipment and Facility Coordination
- Coordinate with mechanics or maintenance staff to ensure karts, timing systems, safety barriers, radios, helmets, and facility equipment are ready for daily use.
- Report equipment issues promptly and help prioritize repairs or service needs.
- Monitor inventory of operational supplies, safety gear, cleaning products, and event materials.
Business Performance
- Support revenue goals by helping optimize bookings, race flow, staffing efficiency, and event execution.
- Track operational performance, customer feedback, staffing needs, and recurring issues.
- Assist with implementing promotions, process improvements, and new operational initiatives.
Qualifications
- Previous experience in operations, recreation, hospitality, motorsports, entertainment, attractions, or a similar fast-paced customer-facing environment.
- Experience supervising or managing a team.
- Strong communication, leadership, and problem-solving skills.
- Ability to stay calm and make good decisions under pressure.
- Strong attention to safety, detail, and guest experience.
- Comfortable working evenings, weekends, holidays, and peak business periods.
- Basic mechanical understanding or motorsports knowledge is an asset, but not required.
- First aid certification is an asset.
Ideal Candidate
The successful candidate is reliable, energetic, and confident leading a team in a busy environment. They take safety seriously, care about customer experience, and are comfortable balancing people management, operational details, and real-time decision-making. They enjoy being on the floor, supporting staff, interacting with guests, and keeping the business running smoothly.
Compensation
Compensation will be based on experience and qualifications.
How to Apply
Interested candidates are invited to submit their resume and a brief note outlining their relevant experience and why they would be a strong fit for this role.
Pay: $22.00-$30.00 per hour
Work Location: In person
