ABOUT THE POSITION
The Visitor Experience Attendant at the Canmore Museum is responsible for providing excellent customer service and fosters a positive visitor experience for the thousands of guests that visit our two sites. This role includes carrying out front desk operations, delivering excellent customer service, and supporting the museum gift shops. The Visitor Services Attendant also plays a key role in promoting and occasionally supporting museum events and programs, ensuring a memorable experience for all visitors.
RESPONSIBILITIES
VISITOR SERVICES
- Serve as the first point of contact for visitors, providing a warm and welcoming experience.
- Process admissions, memberships, and program registrations.
- Provide information about museum exhibits, programs, and events.
- Handle visitor inquiries and feedback, ensuring a positive guest experience.
- Maintain membership records and process membership purchases and renewals.
ADMINISTRATION
- Provide phone reception for the Museum’s visitor services phone line.
- Respond to general inbox emails and inquiries, including research requests.
- Assist with programming, events, and exhibitions as required.
- Assist with daily front of house museum operations and administration, including processing paperwork, conducting research, maintaining records and statistics.
WORK ENVIRONMENT
The Visitor Experience Attendant is part of the core team who oversee the functions of museum practice and operations at the Canmore Museum. The Canmore Museum is committed to fostering an inclusive and accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.
JOB QUALIFICATIONS
The ideal candidate will have:
- High School Diploma or education in arts, business, heritage/museum studies, hospitality or other related field
- Retail experience, including merchandising, ordering, tracking sales, inventory, cash handling, cash registers, and POS systems
- Excellent communication and time management skills
- Ability to maintain healthy working relationships
- Computer skills including POS systems (Square preferred), and Google Workspace
- Knowledge of and enthusiasm about the history and community of Canmore and the Bow Valley
Pay: $20.00 per hour
Work Location: In person
