About Beanfield
We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.
With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.
Our Values
We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.
We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.
We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.
The Role
We offer fibre-optic internet, VoIP, colocation, data centre and cloud exchange services for our growing commercial customer base. As our new Field Service Coordinator, you’ll be part of our stellar service delivery team- and do exactly that! Ensure our services are delivered to our customers with a ‘white-glove’ experience.
As a talented multi-tasker, you’ll be the integral connection between our customers and our internal sales and technical teams. If you have a passion for driving processes, ensuring timelines and customer expectations are met... Let's chat!
What You’ll Do
Efficiently assign and schedule day-to-day tasks for the team, ensuring time allocations are accurate and system updates are made in real-time.
Partner closely with the FST (Field Service Technician) / Support Supervisor to ensure the technical team is fully aware of job requirements and timelines.
Serve as a primary point of contact, providing first-call resolution to ensure requests, inquiries, and concerns are processed and resolved in a timely, efficient manner.
Interact seamlessly with multiple internal departments to push orders forward or escalate bottlenecks when required to guarantee project timelines are met.
Adhere strictly to established processes, policies, and objectives related to the provisioning of HPBX, VoIP, and data products, while maintaining a solid understanding of the broader Beanfield product suite.
Assist in the creation of comprehensive customer records and meticulously maintain updated client information within internal systems.
Gather and compile daily or weekly metrics regarding task completion, hours logged, and provisioning timelines to support operational efficiency.
All other duties as assigned.
What You Bring
High school diploma.
2-3 years of related experience in office administration/coordination and/ or customer service roles.
Experience with JIRA and SAP an asset.
Knowledge of VOIP, Internet and IPTV.
Strong analytical skills and problem solving capabilities.
Excellent organizational and time management skills in order to multi-task/prioritize and work under tight timelines.
Effective written, verbal and listening skills.
Attention to detail.
Ability to work and act independently using good judgement when assessing difficult situations.
Team player with strong personal interpersonal skills and professional manner.
Be patient and not react to conflict.
Be respectful.
Possess cultural awareness and sensitivity.
Demonstrate sound work ethics.
What’s in it for you
At Beanfield, we’re proud to be an equal-opportunity employer.
We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.
Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at [email protected], we are happy to help.
Please note:
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.
Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.
