Pocketpills is Canada's leading telehealth and online pharmacy platform. We are revolutionizing healthcare in Canada by combining personalized care with innovative proprietary technology. As a team of healthcare professionals, technologists, and care specialists, we work to provide personalized care, support, and timely medications for our members.
Through our easy-to-use app and website, members can consult with certified healthcare professionals, request treatments, fill prescriptions, and order refills—wherever and whenever they need. With a presence across multiple provinces, we are committed to making healthcare more accessible and affordable for all Canadians. With over 2 million prescriptions filled and delivered and more than one million registered users, Pocketpills is one of Canada's fastest-growing health-tech companies.
At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.
Join us in making a meaningful impact in health-tech!
The Role:
We’re looking for a dedicated and enthusiastic Pharmacy Assistant to join the amazing Pocketpills team on a full-time basis. Bring your pharmacy expertise and passion for patient care to a team dedicated to making healthcare simpler and more accessible.
Job Duties:
- Provide exceptional support to members by responding to prescription, medication, billing, insurance, and service-related inquiries.
- Strong understanding of prescription processing, including interpreting prescriptions, preparing SIGs/Signature (directions for use), and accurately digitizing handwritten prescriptions into pharmacy systems.
- Manage member interactions through multiple communication channels, including phone, email, SMS, and chat.
- Process new and refill prescriptions, refill requests, and prescription-related documentation.
- Review and adjudicate prescription requests while ensuring accuracy and compliance with pharmacy standards.
- Verify prescription information for completeness, accuracy, and appropriate processing.
- Support pharmacy team members in maintaining service quality, accuracy, and member satisfaction.
- Assist members with medication-related questions by applying knowledge of commonly prescribed medications and pharmacy processes.
- Assist pharmacists with prescription processing activities in accordance with the College of Pharmacy regulations.
- Document, track, and resolve member requests while maintaining ownership through completion.
- Identify opportunities to improve workflows and enhance the overall member experience.
- Review and troubleshoot insurance claims, coverage issues, and adjudication challenges.
- Take a hands-on approach to resolve every issue, owning it from start to finish.
- Reviewing and processing every request accurately. Maintain productivity, accuracy, and quality standards while managing multiple priorities.
Qualifications & Experience:
- 2–5 years of pharmacy experience, including prescription processing, pharmacy operations and adjudication experience.
- Experience reviewing prescription information and identifying medication-related details.
- Experience with pharmacy billing systems and insurance adjudication processes.
- Knowledge of prescription terminology, SIG/signature instructions, and pharmacy workflows.
- Strong written and verbal communication skills.
- Excellent customer service and problem-solving abilities.
- Strong attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with pharmacy and support teams.
- Ability to adapt and perform effectively in a fast-paced environment.
- Proficiency with computer systems and digital communication platforms.
Compensation for this full time role ranges from $23.00 to $28.00 per hour and is determined based on job-related knowledge, skills, experience, and market alignment.
Compensation & Status Hourly Rate: $23.00 – $28.00/hour (based on experience, knowledge, skills, and market alignment)
- Status: Full-time, 40 hours/week
- Location: Mississauga, ON,
- Availability: Monday to Friday
- Hours: 8:00 am – 4:00 pm EST
This job posting is for a newly created position.
We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes. These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation. All final hiring decisions are made by our team. If you would like more information about how your data is processed, please contact us.
Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Work Location: In person
