Join Our Team at Bayview Wildwood Resort!
About Us
Established in 1898, Bayview Wildwood Resort is a historic lakeside resort located on beautiful Sparrow Lake in Ontario’s Muskoka region. What began as a family-run destination welcoming guests arriving by steam locomotive for fishing and summer recreation has evolved into one of Ontario’s most recognized resort experiences.
Today, Bayview Wildwood Resort is proudly owned by Sunray Group, one of Canada’s fastest-growing hospitality and development companies and is part of the Ascend Hotel Collection by Choice Hotels International.
Our mission is simple: create unforgettable experiences for both our guests and our team members. We believe exceptional hospitality starts with people who care, work collaboratively, and take pride in delivering warm, attentive service every day.
Job Description: Public Area Attendant
Job Summary
The Public Area Attendant is responsible for maintaining the cleanliness, presentation, and overall appearance of all guest-facing public spaces throughout the resort while delivering exceptional customer service.
This role helps ensure all resort public areas remain clean, sanitized, organized, and welcoming for guests, visitors, and team members at all times. Responsibilities include cleaning and maintaining indoor and outdoor public spaces, assisting with event and conference setup, and supporting overall housekeeping operations across the resort.
This position is an evening position (3:00pm-10:00pm), some weekend, and holiday work.
Accountability While Performing the Job
- Suggests efficient and cost-effective ways of performing tasks.
- Reports malfunctioning equipment or maintenance concerns in public areas and washrooms.
- Ensures all assigned duties are completed according to departmental productivity and quality standards.
- Maintains cleanliness and presentation standards throughout all resort public spaces.
Working Conditions
- Required to work both indoors and outdoors; weather and climate conditions will vary.
- Frequently required to work with a variety of cleaning products and equipment.
- May be required to operate a motorized vehicle to transport supplies when authorized.
Qualifications
Education
Essential
- Ability to communicate effectively in English, both verbally and in writing.
Preferred
- WHMIS Certification.
- High School Diploma or equivalent.
Experience & Knowledge
Preferred
- Previous cleaning, housekeeping, or custodial experience.
- Previous hotel or resort experience.
Skills & Abilities
Essential
- Ability to operate cleaning equipment such as vacuums.
- Strong customer service and communication skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks and work efficiently in a fast-paced environment.
- Ability to follow instructions and complete assignments within timelines.
Special Requirements
- Ability to operate motorized resort vehicles such as golf carts, vans, or utility vehicles in accordance with company policy.
- Note: Not all employees are required to operate company vehicles.
Physical Requirements
- Extended periods of standing and walking.
- Frequent bending, stretching, kneeling, and lifting.
- Repetitive arm and shoulder movements associated with cleaning tasks.
- Ability to lift and move supplies, tables, chairs, garbage bags, and linens up to 25 lbs.
Duties & Responsibilities
- Maintain knowledge of and comply with company policies and departmental procedures.
- Follow all Health & Safety and fire safety policies and procedures.
- Attend training sessions and departmental meetings as required.
- Maintain confidentiality of guest and company information.
- Maintain positive and professional working relationships with guests, team members, and management.
- Provide excellent customer service and professional communication at all times.
Public Area Attendant Responsibilities
- Clean, sanitize, and maintain all resort public areas including:
- Lobby and reception areas
- Hallways and stairwells
- Public washrooms
- Recreation and games areas
- Fitness and change rooms
- Conference and meeting rooms
- Guest lounges and common spaces
- Outdoor patios and seasonal seating areas
- Clean and sanitize public washrooms including toilets, urinals, sinks, mirrors, dispensers, walls, and floors.
- Restock public washroom supplies including toilet paper, paper towels, soap, and air fresheners.
- Empty garbage containers and sanitary disposal bins.
- Sweep, vacuum, mop, and maintain floors throughout public areas.
- Dust and sanitize furniture, fixtures, railings, décor, and high-touch surfaces.
- Clean glass doors, mirrors, windows, and public glass fixtures.
- Polish brass, chrome, and metal fixtures.
- Restock reception refreshment stations including coffee, tea, cups, lids, napkins, and condiments.
- Assist with conference room setup and tear down when required.
- Support special events with room setup and cleaning assistance.
- Maintain outdoor guest areas including patio furniture and seasonal public spaces.
- Sanitize vending, beverage, and ice machines and report maintenance concerns.
- Wash and fold dining room linens and pool towels as assigned.
- Maintain overall resort cleanliness and presentation standards.
Bayview Wildwood Resort is a unionized workplace represented by Unifor Local 1411. Wages and employment conditions are governed by the applicable collective agreement.
Benefits
- Casual dress
- Company events
- Discounted or free food
- On-site gym
- On-site parking
Ability to Commute/Relocate
Severn Bridge, ON: reliably commute or plan to relocate before starting work (required).
Inclusion & Accessibility
Bayview Wildwood Resort is committed to fostering an inclusive, respectful, and barrier-free workplace. Accommodations are available throughout the recruitment and employment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you require accommodation at any stage of the hiring process, please let us know.
Recruitment Process
Bayview Wildwood Resort values authentic human connection throughout the hiring process. All applications are reviewed by our management team, and we do not use artificial intelligence (AI) tools to make hiring or employment decisions.
To Apply
Please submit your application to:
Bayview Wildwood Resort Careers
Or email: [email protected]
Pay: Up to $19.55 per hour
Benefits:
Flexible language requirement:
Ability to commute/relocate:
- Severn Bridge, ON: reliably commute or plan to relocate before starting work (required)
Work Location: In person
