Overview
We are seeking a dedicated and detail-oriented Hotel Night Audit to join our hospitality team in. This role is essential for ensuring the accuracy of nightly financial transactions, maintaining guest records, and providing exceptional guest service during overnight hours. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a passion for hospitality. Multilingual or bilingual skills are highly valued to enhance guest interactions and support diverse clientele. Previous hotel experience and familiarity with front desk operations are preferred. This position offers an opportunity to work in a dynamic environment while contributing to the smooth operation of our hotel during nighttime hours.
Responsibilities
- Conduct nightly audits of all financial transactions, including room charges, payments, and adjustments
- Reconcile daily revenue reports and prepare audit summaries for management review
- Ensure all guest accounts are accurate and updated in the system
- Handle late-night guest inquiries with professionalism and courtesy via multi-line phone systems
- Assist with check-in and check-out procedures for late arrivals or early departures as needed
- Maintain security protocols by monitoring hotel premises during overnight hours
- Prepare reports on occupancy, revenue, and other operational metrics
- Collaborate with housekeeping and maintenance teams to address any overnight issues or guest requests
- Uphold high standards of phone etiquette, customer service, and guest relations throughout the shift
Qualifications
- Previous experience in hotel front desk operations or night audit preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent communication skills, including multilingual or bilingual abilities are a plus
- Familiarity with multi-line phone systems and hotel management software is desirable
- Knowledge of hospitality standards and guest services best practices
- Ability to handle sensitive information discreetly and maintain confidentiality
- Strong organizational skills with attention to detail and accuracy
- Flexibility to work overnight shifts in accordance with hotel scheduling needs
This position offers an engaging opportunity to be a vital part of our hospitality team in, delivering exceptional service while ensuring operational excellence during nighttime hours.
Pay: From $20.20 per hour
Work Location: In person
