The General Manger is responsible for the overall leadership, strategic direction, financial performance and operational excellence of a 150-room branded hotel property.
The role will serve as the primarily liaison between ownership, brand representatives, consultants, contractors, and hotel associates, balancing day-to-day operations with long-term asset enhancement objectives. The ideal candidate is a hospitality leader with experience managing branded hotels, capital improvement projects and complex operational environments.
Key Responsibilities:
· Provide overall leadership and direction for all hotel operations, ensuring alignment with ownership objectives and brand standards.
· Develop and execute a business plan, operating budgets and strategic initiatives.
· Maximize asset value through revenue growth, expense management and operational efficiencies.
· Partner with ownership and asset management teams to establish short- and long-term performance goals.
· Monitor market conditions, competitive positioning and industry trends to identify opportunities for growth and innovation.
· Lead management initiatives associated with the renovation, expansion and rebranding process.
· Assume full responsibility for the hotel’s profit and loss performance.
· Prepare and manage annual operating and capital budgets.
· Achieve revenue, GOP, NOI and EBITDA targets established by ownership.
· Monitor financial results and implement corrective actions when necessary.
· Review daily, weekly, and monthly financial reporting.
· Optimize labour productivity while maintaining exceptional guest service standards.
· Identify opportunities to increase ancillary revenue streams across rooms, meetings, parking and other services.
· Serve as the ownership representative during renovation activities.
· Participate in design review meetings, operational planning sessions and coordination meetings.
· Develop operational strategies to minimize guest disruption during renovation.
· Coordinate temporary closures, phased openings and operational transitions.
· Ensure project milestones are achieved while maintaining hotel performance.
· Lead pre-opening activities associated with expanded facilities, guest rooms, amenities and public spaces.
· Coordinate staffing, training, procurement and operational readiness for newly completed areas.
Oversee all operational departments including:
1. Front Office & Guest Services
2. Housekeeping
3. Engineering & Maintenance
4. Sales & Marketing
5. Food & Beverage
6. Revenue Management
· Ensure compliance with all brand standards, operating procedures and guest experience expectations.
· Maintain exceptional levels of guest satisfaction and reputation management scores.
· Conduct regular operational audits and quality assurance reviews.
· Lead initiatives focused on service excellence and continuous improvement.
· Ensure efficient management of contracts, vendors and service providers.
· Coordinate brand audits, inspections and performance reviews.
· Foster collaboration among departments while preserving the distinct guest experiences associated with each brand.
· Recruit, develop and retain a high-performing leadership team. Conduct performance evaluations and succession planning.
· Ensure compliance with all federal, provincial and municipal regulations.
· Oversee emergency preparedness and crisis management programs.
· Ensure compliance with all franchise, licensing and insurance requirements.
· Work closely with sales, marketing and revenue management to maximize market share and RevPAR.
· Support development of group sales, corporate accounts, leisure travel and local partnerships.
· Evaluate pricing strategies and distribution channels.
· Participate in key client meetings and community engagement initiatives.
· Drive awareness and demand through renovation and post-expansion.
· Champion a guest-first culture throughout the property.
· Monitor guest feedback, online reviews and brand survey results.
· Resolve escalated guest concerns in a professional, compassionate and effective manner.
· Develop initiatives that enhance guest loyalty, satisfaction and repeat business.
Qualifications:
· Degree or Diploma in Hospitality Management, Business or Hotel Administration, or related field is preferred.
· Minimum 10 years progressive hotel leadership experience.
· Minimum 5 years as a General Manager or Hotel Manager of a limited-service branded hotel.
· Experience managing hotels with 150+ guest rooms.
Demonstrated success leading renovations projects is an asset
· Experience working with franchise hotel brands and ownership groups.
· Strong financial management and budgeting experience.
· Experience with IHG, Hilton, Marriott, Hyatt or other major international bands.
Pay: $100,000.00-$110,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
Work Location: In person
