Schedule
This position is for Friday, Saturday, Sunday and Monday
About Ironhorse
Ironhorse Truck Transfer Corp. is a professional truck transfer and drive-away company that moves commercial vehicles throughout Canada and the United States. Our customers rely on us to move their equipment safely, professionally, and on time.
We are looking for a dependable and organized Call Taker / Dispatcher to help support drivers, customers, and daily operations.
Position Summary
The Call Taker / Dispatcher is responsible for answering incoming calls, collecting accurate move information, communicating with drivers, and helping coordinate vehicle pickups and deliveries.
This role is important to keeping Ironhorse organized, responsive, and professional. The right person will be calm under pressure, good with people, and able to manage several moving pieces at once.
Duties and Responsibilities
The Call Taker / Dispatcher may be responsible for:
- Answering incoming customer and driver calls
- Taking down accurate pickup and delivery information
- Entering move details into dispatch sheets or company systems
- Communicating move instructions to drivers
- Confirming pickup locations, delivery locations, contact names, phone numbers, and unit details
- Checking VIN numbers, stock numbers, and customer paperwork when required
- Monitoring driver progress and updating customers when needed
- Helping arrange hotels, Ubers, flights, or travel support when required
- Communicating with customers in a professional and helpful manner
- Reporting delays, issues, damages, breakdowns, or customer concerns to management
- Keeping dispatch records organized and up to date
- Following Ironhorse procedures for paperwork, photos, receipts, and trip completion
- Supporting after-hours, or urgent dispatch needs when required
Requirements
Applicants should have:
- Strong communication skills by phone, text, and email
- Good computer skills, including email, spreadsheets, and basic data entry
- Ability to stay organized in a fast-paced environment
- Good attention to detail
- Ability to follow procedures and keep accurate records
- Calm and professional attitude under pressure
- Strong customer service skills
- Ability to work independently and as part of a team
- Reliable phone and internet access, if working remotely
- Willingness to learn the trucking, dispatch, and drive-away industry
Preferred Experience
Preference may be given to applicants with experience in:
- Trucking, logistics, dispatch, or transportation
- Customer service or call-taking
- Scheduling or coordinating drivers
- Working with spreadsheets or dispatch software
- Arranging travel, hotels, or transportation
- Handling time-sensitive customer requests
What We Are Looking For
Ironhorse is looking for someone who is:
- Reliable
- Organized
- Professional
- Calm under pressure
- Good with customers and drivers
- Detail-oriented
- Comfortable making decisions
- Willing to learn
- Able to communicate clearly and respectfully
This person must understand that every move matters. Our customers are the reason Ironhorse exists, and the Call Taker / Dispatcher plays a key role in making sure customers and drivers are looked after properly.
How to Apply
Interested applicants can apply by sending their resume and a brief description of their experience to: [email protected]
Pay: $22.00-$28.00 per hour
Expected hours: 40.0 per week
Work Location: In person
